Sales Operations Executive

Job Title: Sales Operations Executive (Supply Chain / Manufacturing)

Location: Puncak Alam, Selangor

Job Type: Full-Time | On-Site

Industry: Manufacturing / Insulation Solutions

About the Role

We are a growing manufacturing leader looking for a proactive, detail-oriented, and customer-focused Sales Operations Executive to join our Supply Chain team in Puncak Alam. As we expand our operations and optimize our ERP systems, this role serves as the central link between internal teams and external customers to ensure seamless order execution, accurate documentation, and exceptional customer service.

Why Join Us?

• Career Development: Play a key role in driving process improvements and contributing to ERP implementation.
• Collaborative Environment: Work closely across cross-functional teams including Sales, Production, Warehouse, Logistics, and Finance.
• Competitive Rewards: Attractive compensation package, performance incentives, medical benefits, and personal growth opportunities.

Key Responsibilities

• Sales Order Management:

  • Handle the full order-to-delivery workflow, including processing customer purchase orders (POs), issuing order confirmations, and coordinating delivery commitments.
  • Enter and maintain accurate sales orders, customer profiles, and pricing information within the ERP system.
  • Resolve order amendments, cancellations, and delivery discrepancies proactively.

• Customer Service & Communication:

  • Act as the primary point of contact for customer inquiries regarding order status, delivery schedules, and documentation.
  • Build strong working relationships with customers and support the internal Sales team with operational updates.

• Production & Logistics Coordination:

  • Work closely with Production, Planning, Purchasing, Warehouse, and Logistics teams to ensure timely order fulfillment.
  • Track production timelines, monitor delivery schedules, and escalate potential material or capacity bottlenecks.

• Shipping & Documentation:

  • Prepare shipping and export documentation, including Delivery Orders, Packing Lists, Commercial Invoices, and required certificates.
  • Ensure all order and shipping records comply with internal audit standards.

• ERP & Process Optimization:

  • Act as a Key User for order management modules within the ERP system.
  • Participate in ERP rollout tasks, such as process mapping, User Acceptance Testing (UAT), data validation, SOP development, and end-user training.
  • Identify opportunities to streamline workflows and improve overall order processing efficiency.

Requirements & Qualifications

• Education: Diploma or Bachelor’s Degree in Supply Chain Management, Business Administration, Logistics, Engineering, or a related field.

• Work Experience:

  • Minimum 3 years of experience in sales operations, customer service, or supply chain coordination within a manufacturing environment.
  • Mandatory: Hands-on experience using ERP systems. (Experience as an ERP Power User or involvement in ERP implementation projects is a major advantage).
  • Exposure to export documentation and international shipping processes is preferred.

• Language Requirements (Mandatory):

  • Fluent in English and Bahasa Malaysia (spoken and written).

• Key Skills: Strong organizational skills, high attention to detail, proactive problem-solving, and a service-oriented mindset.