Sales Operations Executive

The Sales Operations Executive will be responsible for ensuring end to end sales process hygiene, CRM accuracy, and MIS discipline across categories. The role acts as a central coordination point between Sales, Procurement, and Finance teams, enabling smooth order execution and reliable data flow.

Responsibilities

1. Sales MIS and Reporting

• Prepare and maintain daily, weekly, and monthly MIS covering pipeline, orders, dispatches, and collections
• Ensure alignment and consistency of data across CRM, sales trackers, and finance reports.

2. Inter-Department Coordination and Collaboration

• Work with Procurement teams to track order confirmation, material availability, and dispatch timelines
• Liaise with Finance teams to align on billing, collections status, credit approvals, and reconciliations

3. Client Relationship and Operational Support

• Support sales teams in client coordination, follow-ups, and documentation sharing
• Maintain updated client contact databases and communication logs
• Assist in scheduling meetings, calls, and follow-up actions to ensure continuity

4. Order Tracking and Execution Support

• Track order status from confirmation to dispatch and delivery
• Ensure timely updates are shared with sales, procurement, and finance teams

5. Documentation, CRM, and Data Management

• Maintain accurate and well-organised records across CRM and internal trackers for leads, clients, opportunities, quotations, purchase orders, invoices, and client communications

6. Data Authenticity and Process Hygiene

• Validate data received from sales teams before updating CRM or MIS trackers
• Ensure all entries are supported by relevant approvals, quotations, or documentation