Sales Operations Executive- Customer and BDM Support

Sales Operations Executive – IT & Cloud Services

Company: Leapswitch Networks / CloudPe
Department: Sales Operations
Location: Mumbai
Experience: 0–1 yr
Employment Type: Full-Time

About the Role

We are looking for an enthusiastic, organized, and customer-focused Sales Operations Executive to join our team at Leapswitch Networks & CloudPe.

In this role, you will work closely with our Senior Business Development Managers (BDMs) as their dedicated operational support partner, helping them manage customer requirements, coordinate internal processes, and ensure smooth day-to-day operations.

You will act as a bridge between customers, Senior BDMs, and internal technical teams, ensuring timely communication, proper documentation, and efficient resolution of customer requests.

This is an excellent opportunity for fresh graduates who want to build a career in the IT industry while gaining exposure to Cloud Computing, IT Infrastructure, Customer Relationship Management, and Business Operations.

Key Responsibilities

1. Senior BDM Support & Coordination

• Work closely with assigned Senior BDMs to manage their day-to-day operational activities.
• Assist BDMs with customer-related documentation, internal coordination, and administrative tasks.
• Maintain records of customer discussions, requirements, and ongoing activities.
• Track pending customer requests and ensure timely follow-ups with the respective internal teams.
• Coordinate meetings, customer updates, and internal discussions as required.
• Ensure Senior BDMs have accurate and updated information about their customers and ongoing activities.

2. Customer Handling & Relationship Coordination

• Act as a point of contact for existing customers regarding operational queries and service-related coordination.
• Understand customer requirements and communicate them to the relevant internal teams.
• Provide timely updates to customers regarding their requests, service status, and pending activities.
• Coordinate customer onboarding, documentation, and service activation processes.
• Maintain professional communication with customers through emails, calls, and meetings.
• Ensure customer concerns are acknowledged and directed to the appropriate teams for resolution.

3. CRM Management & Documentation

• Maintain accurate customer information and activity records in the CRM system.
• Update customer interactions, meeting notes, service requirements, and follow-up details.
• Organize and maintain customer documentation, agreements, and operational records.
• Track ongoing customer requests and ensure proper closure and documentation.
• Prepare regular operational updates and reports for Senior BDMs and management.

4. Internal Team Coordination

• Coordinate with Technical Support, Billing, Accounts, and Operations teams for customer-related requirements.
• Follow up internally on service activations, modifications, renewals, and customer requests.
• Ensure smooth communication between customers and internal departments.
• Track pending tasks and escalate delays to the respective Senior BDM or department.
• Assist in resolving operational bottlenecks and improving coordination between teams.

5. Customer Service & Operational Support

• Support existing customers with service-related requests and documentation.
• Coordinate customer onboarding and ensure required information is collected and shared internally.
• Maintain trackers for customer requests, pending approvals, and service-related activities.
• Ensure timely responses and updates to customers.
• Support process improvements to enhance operational efficiency and customer experience.

Required Qualifications

Education:

• B.Tech / B.E/ or any other technical graduates along with an MBA – Marketing / Operations / Business Administration preferred
• Fresh graduates with strong communication and coordination skills are encouraged to apply.

Experience:

• Freshers or candidates with 0–1 year of experience in Sales Operations, Customer Coordination, Business Operations, or similar roles.

Required Skills

• Strong verbal and written communication skills.
• Good organizational and multitasking abilities.
• Customer-handling and relationship-management skills.
• Proficiency in MS Excel, Word, and Google Workspace.
• Basic understanding of CRM tools such as HubSpot or similar platforms.
• Ability to coordinate with multiple teams and manage priorities.
• Strong follow-up skills and attention to detail.
• Problem-solving attitude and willingness to learn.
• Basic understanding of IT, Cloud Computing, or Hosting Services would be an advantage.

What You'll Learn

• Cloud Computing and IT Infrastructure fundamentals.
• Customer relationship management in the B2B IT industry.
• CRM and business operations processes.
• Customer onboarding and service coordination.
• Cross-functional communication and operational management.
• Professional customer communication and issue escalation.

Why Join Leapswitch Networks & CloudPe?

• Start your career with a growing IT & Cloud Infrastructure company.
• Work closely with experienced Senior Business Development Managers.
• Gain practical exposure to real B2B customers and IT services.
• Learn how customer operations work in a technology-driven organization.
• Develop communication, coordination, and customer-management skills.
• Build a long-term career in Sales Operations, Customer Success, or Business Operations.

Ideal Candidate

We are looking for someone who is organized, proactive, responsible, and comfortable communicating with customers.

Someone who enjoys coordinating with people, managing multiple tasks, following up on activities, and ensuring that things get done on time.

If you're looking to start your career in the IT industry without being in a direct sales role, this opportunity could be a great fit!