Sales Operations Management Coordinator

About the role

We are seeking a responsible and detail-oriented Co-Ordinator to support daily operational and sales administration activities. The candidate will play a key role in ensuring smooth coordination between customers and internal departments to facilitate efficient order processing and delivery operations.

Key responsibilities

• Prepare sales quotations, sales orders, invoices, delivery orders, and related documentation accurately and promptly.
• Coordinate with customers regarding order processing, delivery schedules, product enquiries, and follow-up matters.
• Monitor and track sales orders, pending deliveries, and outstanding issues to ensure timely completion.
• Liaise closely with internal departments including operations, warehouse, procurement, and finance to ensure smooth workflow and customer satisfaction.
• Maintain and update customer records, sales reports, inventory records, and other operational data within the system.
• Conduct quality and quantity checks for incoming and outgoing goods.
• Assist in stock counts and inventory audits.
• Communicate professionally with customers regarding products, orders, and delivery arrangements.
• Provide general administrative and operational support as assigned by management.

About you

• Minimum GCE 'N' / 'O' Level, NITEC, Diploma, or equivalent qualification.
• Preferably with experience in sales support, operations coordination, administration, or customer service.
• Proficient in Microsoft Office applications.
• Good communication and interpersonal skills.
• Organized, responsible, and able to multitask in a fast-paced environment.
• Positive attitude and willingness to learn.

About us

Serta International Pte Ltd is a leading provider of high-quality mattresses and sleep solutions. With a strong reputation for innovation and customer satisfaction, we are committed to helping our customers achieve a better night's sleep. Our team of dedicated professionals work tirelessly to deliver exceptional products and services, and we are proud to be a trusted brand in the retail and consumer products industry.