Sales Operations - Manager

Sales Operations Support

• Develop and build effective relationships with the Sales and Operations stakeholders to help drive results
• Supply Risk analysis (SRA) and Forecasting accuracy analysis and improvement plan.
• Coordinate internally with Customer service officers and logistics executive for smooth and effective operation.
• Partner with the Commercial team in the data analysis needed for sales reporting, brand analysis, and consultative insights
• Ensure customer orders are meeting forecasts submitted, liaison with global Demand Planners
• Partner with the global Customer Service & Logistics team to ensure orders are processed end to end smoothly
• Liaise with Commercial Sales and Finance, to ensure facilitation of customer pricing/price increases from time to time
• Simplify workflows and streamline regional sales operation processes
• Liaise with global cross functional teams to provide effective operational support, team collaboration, and analytical insights for the region
• Global cross functional teams to liaise with includes - Customer Service, IT, Finance, Credit, Marketing, Customer Logistics, MDM, Supply Chain, Demand Planning, Regulatory, Legal
• Project Management Leading and driving new strategic project initiatives, managing end to end project process up to commercialization stage.

Education and Experience

• Graduate with related 8+ years in a sales operations & analysis, international business management. MBA though not compulsory would be preferred.

Skills and Competencies

• Must be self-motivated and be able to work under tight deadlines both independently and as part of a team. Must be able to multi-task.
• Must have excellent oral and written communications skills and detailed oriented.
• Proficient in Microsoft Office; Knowledge of SAP applications preferred.
• Strong analytical skills
• Managing sales pipeline booking and Adhoc Extract requests in salesforce.
• Support sales finance & delivery users on salesforce by providing training and managing their queries issues.