Sales operations manager

About the role

Complete RE Pty Limited is seeking a Sales Operations Manager to join our dynamic team in Rockhampton, QLD. This is a full-time position that plays a crucial operational and strategic role in driving the efficiency and effectiveness of our sales function. The Sales Operations Manager will be responsible for optimising sales processes, systems and workflows to enable our sales team to perform at their best and achieve company objectives. This role reports directly to Principal and is integral to the success of our sales organisation anjd growth.

Key responsibilities

• Develop, implement and maintain sales processes, systems and workflows to enhance team productivity and efficiency

• Analyse sales data, metrics and performance indicators to identify opportunities for improvement and provide actionable insights to management

• Manage customer relationship management (CRM) systems and associated tools, ensuring data integrity and optimal utilisation across the sales team

• Coordinate sales planning, forecasting and reporting activities to support accurate revenue projections and strategic decision-making

• Vendor relationships to ensure cost-effectiveness and service quality

• Collaborate with marketing, finance, conveyancing firms and other departments to align sales operations with broader business objectives

• Monitor market trends and competitor activity, providing regular updates and recommendations to leadership

What we're looking for

• 3-5 years' experience in a sales operations or related management role, preferably within a fast-paced sales environment

• Strong analytical skills with the ability to interpret sales data, identify trends and recommend process improvements

• Proven experience with CRM systems (such as Salesforce, HubSpot or similar platforms) and sales management tools

• Excellent project management capabilities with the ability to prioritise multiple initiatives and deliver results within deadlines

• Strong communication and interpersonal skills, with the ability to work collaboratively across teams at all levels

• Demonstrated ability to develop and implement sales processes, training materials and operational documentation

• Proficiency with Microsoft Office Suite and data analysis tools

• Detail-oriented with strong organisational skills and attention to accuracy

• Preferred: experience in the real estate or property sector

What we offer

Complete RE Pty Limited is committed to providing a supportive and rewarding work environment. We offer competitive remuneration packages, ongoing professional development opportunities and a collaborative workplace culture where your contributions are valued. We recognise the importance of work-life balance and provide flexibility where possible to support employee wellbeing. You will have the opportunity to work with a talented team, develop your skills in sales operations, and contribute meaningfully to the growth and success of our organisation.

About us

Complete RE Pty Limited is a leading real estate services provider committed to delivering exceptional customer experiences and innovative solutions in the property sector. With a strong presence in regional Queensland, we pride ourselves on our customer-focused approach, professional expertise and commitment to excellence. Our team is dedicated to supporting clients through every stage of their property journey, and we foster a culture of collaboration, integrity and continuous improvement. We are an equal opportunity employer and welcome applications from diverse candidates.

To apply now, please submit your resume, covering letter and contact details to our recruitment team at Complete RE Pty Limited in Rockhampton, QLD.