Sales Operations Manager

Sales Manager - India

Remote

About LumiMeds

LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up.

As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. There is no bureaucracy here — decisions happen fast, priorities evolve, and builders thrive.

We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative rather than wait for direction.

Location: Remote – India

About the Role

This is not a "manage the team and send a weekly report" role. We need someone who has been in the trenches — who knows what it feels like to be on the phones, who can coach a rep through a tough objection on a Tuesday afternoon, and who also knows how to read a conversion dashboard and make a call.

You'll be leading our inbound and outbound patient conversion team. That means owning performance, owning the pipeline, and building the playbooks that don't exist yet. If you need a polished process handed to you before you can start — this isn't the right fit.

What You'll Own

• Lead and coach a remote team of Sales Representatives — set daily, weekly, and monthly KPIs and hold people to them with support, not just pressure
• Dig into where leads are dropping off — improve inbound conversion rates and outbound reactivation, and know the numbers well enough to know what to fix
• Build the sales process as you go — write scripts, refine messaging, review call recordings, and give reps real, specific feedback
• Maintain clean pipeline discipline, forecast accurately, and work closely with marketing and ops to make sure the leads coming in are worth working

What Success Looks Like at 90 Days

• Inbound conversion rate is trending up
• Reps have clear KPIs and daily accountability
• Lead drop-off has measurably decreased
• Sales scripts and objection frameworks are documented
• Pipeline reporting is consistent and reliable
• Outbound reactivation is running as a real motion

What we're looking for:

• 4+ years in sales and 2+ years managing a team — and you've personally closed deals, not just managed people who do
• You can point to specific conversion rates you've improved and explain exactly how you did it
• You've generated or sourced your own leads before — you know what it takes to build pipeline, not just work it
• You've built or rebuilt a sales process from scratch — not just inherited one
• You understand inbound conversion and outbound prospecting — not just one or the other
• Background in telehealth, healthtech, SaaS, or DTC is a strong plus
• You actively use AI tools in your workflow — for coaching, reporting, outreach, or process improvement (not just "I've tried ChatGPT")
• Comfortable with ambiguity — you build structure rather than wait for it
• Able to work U.S. business hours consistently and communicate clearly in English