Sales Operations Manager

Key Responsibilities

1. Sales Process & Policy Management

   • Build and continuously optimize sales operations processes, policies, and SOPs to improve sales team efficiency
   • Manage the end-to-end process from lead generation to payment collection, identify bottlenecks, and drive improvements

2. Sales Target & Performance Management

   • Assist in setting annual and quarterly sales targets, and break them down to teams and individuals
   • Establish a sales performance evaluation system, track achievement, and produce analysis reports

3. Data Analysis & Decision Support

   • Build sales data dashboards to monitor key metrics (e.g., conversion rate, average deal size, collection cycle)
   • Identify business issues through data analysis and provide decision-making support to management

4. Cross-Departmental Collaboration & Resource Coordination

   • Coordinate with sales, product, technical, finance, and legal teams to facilitate contract approval, project delivery, and payment collection
   • Support the sales team in technical solution communication with clients to ensure smooth operational handover

5. Sales Tools & System Management

   • Oversee the selection, implementation, and daily operation of CRM systems to drive digital sales management
   • Train the sales team on relevant tools to improve data accuracy and usage efficiency

6. Team Operational Support

   • Organize sales meetings, training, and retrospectives to enhance sales team capabilities
   • Assist the Sales Director in daily team management and talent pipeline development

7. Hong Kong Government Project Support (Preferred)

   • Familiar with Hong Kong government project bidding, contract management, and compliance processes
   • Assist the sales team in engaging government clients and driving project delivery and acceptance

Requirements

1. Education: Bachelor's degree or above in Marketing, Business Administration,Computer Science is required
2. Experience: 10+ years of sales operations or sales management experience, with at least 6 years in an IT company
3. Industry Background: Familiar with IT sales models (e.g., project-based sales, solution sales, channel sales)
4. Government Experience: Experience with Hong Kong government projects is preferred; familiar with government bidding, contract, and compliance processes
5. Data Analysis: Proficient in Excel, Power BI, or similar tools; strong data sensitivity
6. System Proficiency: Familiar with mainstream CRM systems (e.g., Salesforce, HubSpot, Yonyou) for operations and management
7. Communication & Coordination: Proven cross-departmental collaboration experience; able to drive complex processes to completion
8. Language: Strong written and verbal communication skills in both Chinese and English; fluent Cantonese is an advantage

Preferred Qualifications

• Experience in IT services, system integration, software solutions, or cloud computing is preferred
• Experience building a sales operations framework from scratch is preferred
• PMP, Agile, or related management certifications are preferred
• Experience with Hong Kong government projects (e.g., LCSD, DPO, Registration and Electoral Office) is preferred