Sales Operations Manager

Job Summary:
B2B sales, mainly inbound calls and hot leads.
Excellent pay and a great service to sell!
Our clients report a 99.9% satisfaction rate, so you'll be offering a genuinely strong service.
Generous bonuses on top of the hourly rate.

We're filling a position for a dynamic and professional Sales Coordinator to hold discovery calls with business owners interested in our services. The role is ideal for someone who shines in consultative sales, client coordination, and relationship building. You'll lead warm leads through our recruitment process and help them make well-informed decisions about outsourcing. The emphasis is on trust, understanding client needs, and transparent, educational conversations - no cold calling required.

Key Responsibilities:

• Hold structured 30-minute discovery calls with prospects who have shown interest in our services
• Present our process and services using a well-prepared presentation deck
• Ask insightful, probing questions to learn each client's business, challenges, and specific requirements
• Explain pricing, timelines, and our process clearly in professional English
• Handle client questions, concerns, and objections about remote virtual assistants
• Capture detailed notes on client requirements for a smooth handoff to our recruitment team
• Follow up with prospects by email and phone to keep them moving through the process
• Work with internal teams to hand off client information accurately and on time
• Log conversations and prospect status in our CRM system (Pipedrive)
• Reach warm leads through email, LinkedIn, and referrals
• Stay professional and consultative with clients at all times

Mandatory Requirements:

• Exceptional spoken and written English communication skills
• Minimum 1 year of experience in customer-facing roles (sales coordination, customer service, account management, appointment setting)
• Strong active listening, with the ability to take detailed notes while keeping the conversation flowing naturally
• Professional phone presence and clear, confident communication
• Highly organized and detail-oriented
• Business acumen and the ability to understand client challenges quickly
• Self-motivated, reliable, and independent; comfortable with minimal supervision
• Reliable internet connection and a quiet, professional home workspace
• Availability during US business hours (EST or PST timezone)
• Patient and thorough, making sure prospects fully understand the services before they decide

Preferred Skills:

• Experience holding discovery calls or needs assessments
• Familiarity with recruitment, outsourcing, or the virtual assistant industry
• Experience using the Pipedrive CRM system
• Background in B2B service sales or business development
• Comfortable presenting over video calls (Zoom, Google Meet)
• Ability to manage pricing discussions and objections professionally
• Strong problem-solving skills and emotional intelligence

What Success Looks Like:

• Advancing prospects through the process with effective discovery calls
• Keeping clear, accurate documentation of client conversations and requirements
• Building and growing a pipeline of qualified prospects
• Reaching conversion targets through a consultative approach
• Handing the recruitment team clear information that leads to successful placements

Compensation & Growth:

• Competitive hourly rate based on experience and English proficiency
• Performance-based bonuses for completed calls and successful conversions
• Chances for pay increases based on performance reviews
• A clear path for career growth as the company scales
• Potential to move into team leadership

Work Setup:

• Regular team communication over WhatsApp and video calls
• A supportive company culture that values professional growth and authentic communication