Sales Operations Manager

Who you are

• You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity
• 4+ years of experience in strategy and operations, consulting, business analytics, or compensation
• Comfort working with large datasets and ambiguous problems, with the ability to distill key takeaways
• Strong problem-solving skills – able to translate business challenges into structured models and insights
• Excellent communication skills with executive audiences - explain “what it is”, “why it matters” and “what should we do” in terms of your data and analysis
• Ability to work independently and drive analysis with minimal guidance
• Expert-level Excel or Google Sheets modeling skills, including advanced formulas, pivot tables, and data visualization
• Proficiency in SQL and data orchestration between BigQuery and GTM tools
• Experience with Salesforce reporting, dashboards, validation rules, and flows
• Experience with compensation tools like Xactly, Apttus, or CaptivateIQ
• Previous experience in open source
• Experience with data visualization tools like Tableau or Looker. Grafana visualization as a plus

What the job involves

• Grafana Labs is looking for a Sales Operations Manager to support our GTM organization by managing advanced models, improving our data structure, and strengthening our operational processes. Reporting to the Sr Director of Field Operations, this role will focus on target setting, quota creation, and reporting for our consumption based product suite
• The ideal candidate is highly analytical, excels at translating complex business realities into structured models, and thrives in a fast-paced, data-heavy environment
• Improve and maintain core models of our account base as it relates to consumption growth across the GTM organization
• Partner with the larger Revenue Operations and Compensation team to manage monthly compensation updates and drive improvements in existing processes
• Conduct deep-dive analyses on our customer product engagement to drive decisions around our product investment, GTM segmentation, and territory planning decisions
• Work within Google BigQuery (SQL) to extract large datasets for reporting. Influence data orchestration between BigQuery, Google Sheets, and compensation tools to streamline calculations and execution of compensation
• Manage exceptions directly with Sales
• Independently execute ad-hoc reporting requests, delivering actionable insights

The application process

• Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings

Benefits

• Vacation: Balance is key. Our team enjoys 30 days of paid vacation each year on top of national holidays, parental leave, and sick leave. We also take a breather on a number of Grafana Shutdown Days each year
• Healthcare: We’re proud to provide health coverage or stipends for our colleagues in the US, UK, Canada, the Netherlands, Sweden, Singapore, and India
• Retirement planning: There’s no time like the present to start saving for your future. We make employer contributions into the pension pots of our team members in the US, UK, Canada, the Netherlands, Sweden, and Germany
• Professional development: On top of a $1,500 annual learning and development stipend, Grafanistas have thousands of on-demand courses at their fingertips to help them grow professionally. Want to attend a conference or training? Go ahead. Just pass on what you learned
• Work location: Vast majority of our roles are fully remote, focused on hiring the best talent and allowing you to perform from the comfort of your home. If you fancy a change of scene, we’ll also reimburse you up to $175 a month for a personal co-working space
• Choice of tech: There’s no one-size-fits-all when it comes to the tech required to do your job. Choose the laptop and accessories you need when you join us, and we’ll refresh them every three years
• Mindfulness: When you join the team, you can sign up for a complimentary subscription to Headspace to take advantage of the benefits of mindfulness and meditation. Our wellbeing resource group also organize sessions run by fellow Grafanistas or external trainers
• Paid parental leave: Grafana offers paid parental leave to all eligible new parents. This offers Grafanistas time to bond with and care for their children in the first year after birth or adoption
• Global Employee Assistance Program: We offer all team members a 100% confidential support service with 24/7 365 access to professionally qualified counsellors and specialists