Sales Operations Manager

Job Summary:
B2B sales, primarily inbound calls and hot leads.
Excellent pay and a fantastic service to sell!
A 99.9% client satisfaction rate means you’ll be selling something truly worth buying.
Strong bonuses in addition to the hourly rate.

Come work with us as a dynamic and professional Sales Coordinator leading discovery calls with business owners interested in our services. The role suits someone who shines in consultative sales, client coordination, and relationship building. You’ll guide warm leads through our recruitment process and help them make confident, informed decisions about outsourcing. The focus is on building trust, understanding what clients need, and holding honest, educational conversations - no cold calling required.

Key Responsibilities:

• Lead structured 30-minute discovery calls with prospects who have expressed interest in our services
• Present our process and services using a well-prepared presentation deck
• Ask sharp, probing questions to understand each client’s business, challenges, and specific requirements
• Explain pricing, timelines, and our process clearly in professional English
• Address client questions, concerns, and objections about remote virtual assistants
• Capture detailed notes on client requirements for a smooth handoff to our recruitment team
• Follow up with prospects by email and phone to keep them progressing
• Coordinate with internal teams so client information is passed along promptly and accurately
• Track conversations and prospect status in our CRM (Pipedrive)
• Engage warm leads through email, LinkedIn, and referrals
• Keep a professional, consultative approach with clients at all times

Mandatory Requirements:

• Exceptional spoken and written English communication skills
• At least 1 year of experience in customer-facing roles (sales coordination, customer service, account management, appointment setting)
• Strong active listening skills and the ability to take detailed notes without breaking the natural flow of conversation
• A professional phone presence with clear, confident communication
• Highly organized and detail-oriented
• Business acumen and the ability to understand client challenges quickly
• Self-motivated, dependable, and independent; comfortable working with little supervision
• Reliable internet connection and a quiet, professional home workspace
• Availability during US business hours (EST or PST timezone)
• Patient and thorough, so prospects fully understand our services before deciding

Preferred Skills:

• Experience leading discovery calls or needs assessments
• Familiarity with recruitment, outsourcing, or the virtual assistant industry
• Experience with the Pipedrive CRM
• Background in B2B service sales or business development
• Comfortable presenting on video calls (Zoom, Google Meet)
• Ability to handle pricing discussions and objections professionally
• Strong problem-solving skills and emotional intelligence

What Success Looks Like:

• Prospects moving forward through well-run discovery calls
• Organized, accurate notes on client conversations and requirements
• A strong, actively nurtured pipeline of qualified prospects
• Conversion targets met through a consultative approach
• The recruitment team receiving clear information that supports successful placements

Compensation & Growth:

• Competitive hourly rate based on experience and English proficiency
• Performance-based bonuses for completed calls and successful conversions
• Raises based on performance reviews
• A clear career path as the company scales
• Potential to advance into team leadership

Work Setup:

• Regular team communication through WhatsApp and video calls
• A supportive company culture that values professional growth and honest communication