Sales Operations Manager

About Us As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different in what we do, how we work, and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at careers.alterdomus.com

We are looking for a motivated and detail-oriented Sales Operations Manager to join our growing Sales Operations team in Chicago. In this pivotal role, you will act as a key enabler of commercial success — bridging strategy and execution by supporting our global Sales and Relationship Management teams with high-impact materials, data-driven insights, and operational excellence.

What You'll Do RFP & Proposal Management

• Lead the end-to-end project management of RFPs, proposals, and tailored pitch materials in close collaboration with the global Sales & Relationship Management team and the Go-To-Market (‘GTM’ Team
• Continuously create, refine, and maintain a best-in-class RFP content library to ensure responses are compelling, accurate, and aligned with Alter Domus' value proposition
• Review RFP responses prepared by more junior members of the team and use these opportunities to coach and train team members
• Manage competing deadlines and multiple workstreams simultaneously, ensuring timely and high-quality delivery of all pitch materials

Commercial Insights, Reporting & Analytics

• Analyze complex data sets — including pipeline performance, win/loss trends, and market activity — to identify lead generation opportunities and potential client prospects, delivering actionable insights to the Commercial team
• Build, maintain, and continuously improve sales performance dashboards and reports that track key KPIs such as pipeline conversion rates, lead-to-close ratios, and commercial team activity metrics
• Conduct regular and ad-hoc analyses to support commercial decision-making, including competitive landscape assessments, market sizing, and client segmentation
• Centralize and curate industry, regulatory, macroeconomic, and FinTech research and surveys to enrich and strengthen sales narratives and strategic positioning
• Translate data-driven findings into clear, compelling reports and presentations for senior leadership and the wider Commercial team, enabling proactive and evidence-based strategy
• Support sales forecasting processes by analyzing historical trends, pipeline health, and external market signals to inform commercial planning

Market Intelligence & Competitive Insights

• Provide regular Market Insight Summaries to the Commercial team to arm the team with the latest trends and touchpoint for their conversations with clients
• Centralize and curate relevant industry, regulatory, macroeconomic, and fintech insights to support sales pitches and strategic planning

Commercial Technology Enablement

• Serve as a subject matter expert and go-to resource for the Commercial Tech stack, including Salesforce CRM, providing onboarding, training, and ongoing support to team members globally
• Champion CRM data integrity and hygiene, ensuring accuracy and consistency of commercial data across all platforms to support reliable reporting and forecasting
• Identify opportunities to streamline and automate workflows within the tech stack, reducing administrative burden on the Sales & RM teams and improving overall efficiency
• Collaborate with relevant internal stakeholders to evaluate, implement, and optimize sales tools and integrations that enhance the productivity of the Commercial team

What You'll Bring Education & Experience

• Bachelor’s degree in business administration, Finance, Accounting, Economics, or a related field
• Solid knowledge and experience within the alternative investment industry, including an understanding of fund structures, global service delivery models, and the evolving needs of alternative vehicle participants

Skills & Competencies

• Strong commercial awareness and a genuine interest in contributing to business development outcomes
• Exceptional written and verbal communication skills, with a talent for crafting persuasive and professional client-facing materials
• Advanced PowerPoint skills with demonstrable experience producing high-quality pitches and presentations
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Hands-on experience with Salesforce CRM
• Outstanding attention to detail and a commitment to accuracy under deadline pressure
• Ability to manage multiple competing priorities and meet deadlines consistently
• Comfortable contributing as part of a team and taking ownership of work independently when required
• Proven ability to build and maintain effective working relationships with stakeholders across global teams

What We Offer We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

Pay Range: The salary range for this role will be from $80,000 - $130,000+ dependent on skills and experience. We encourage all candidates to apply and discuss overall package with our recruitment team.

Our Global Benefits Also Include

• Support for professional accreditations
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan
• Plus additional local benefits depending on your location

Alter Domus is an Equal Opportunity Employer: Equity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)