Sales Operations Specialist

Pharmacy Sales Operations Specialist

Location: Melbourne, Australia (Hybrid/Flexible)
Reports to: National Sales Manager – Pharmacy

About the Role

We are seeking a highly organized and commercially minded Sales Support Coordinator to support a growing Community Pharmacy sales team. This role plays a critical part in ensuring the field sales team has the insights, tools, reporting, and operational support needed to execute successfully within the pharmacy channel.

Working closely with the National Sales Manager – Pharmacy, you will translate sales strategy into actionable plans, coordinate promotional activity, generate meaningful sales insights, and help drive execution excellence across the business.

This is an excellent opportunity for someone with experience in FMCG, consumer health, retail, or pharmacy sales support who enjoys working with data while collaborating across multiple teams.

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Key Responsibilities

Sales Enablement & Field Support

• Support the Community Pharmacy field sales team with day-to-day operational requirements.
• Prepare sales presentations, selling tools, and field communication materials.
• Translate commercial strategies into clear and actionable execution plans.
• Track field KPIs and provide performance insights.
• Coordinate point-of-sale (POS) materials and execution requirements.
• Act as the primary contact for field sales support and operational queries.
• Partner closely with the National Sales Manager to improve field execution and sales effectiveness.

Promotions & Trade Support

• Coordinate Community Pharmacy promotional submissions.
• Support trade marketing activities, including promotional artwork and POS development.
• Ensure promotional activities align with field execution plans.
• Maintain promotional calendars and funding schedules.
• Coordinate promotional claims with Finance.
• Resolve claims discrepancies and conduct post-promotion reviews.

Retailer Portal & Data Management

• Maintain accurate product information, pricing, imagery, and compliance documentation across pharmacy retailer portals.
• Coordinate product launches, line loading, pricing updates, and promotional changes.
• Maintain accurate sales and promotional records to support reporting and execution.

Sales Reporting & Commercial Insights

• Utilize IQVIA or similar syndicated data platforms to analyse sales performance, distribution, ranging, and promotional effectiveness.
• Prepare reports and dashboards for the National Sales Manager and field sales team.
• Support retailer range reviews through data analysis and reporting.
• Generate regular and ad hoc reports that support commercial decision-making.

Cross-Functional Collaboration

• Work closely with Sales, Marketing, Supply Chain, and Finance to ensure successful execution of promotions and product launches.
• Support new product introductions within the Community Pharmacy channel.
• Ensure pricing, product availability, and promotional activities remain aligned across departments.

Continuous Improvement

• Identify opportunities to improve reporting processes, workflows, and sales administration.
• Enhance templates, trackers, and reporting tools to improve efficiency and accuracy.
• Recommend process improvements that support business growth.

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Skills & Experience

Essential

• Experience in Sales Support, Sales Coordination, Sales Operations, or a similar role within FMCG, consumer health, retail, or pharmacy.
• Strong analytical skills with the ability to convert data into actionable commercial insights.
• Intermediate to advanced Microsoft Excel skills with confidence handling large datasets.
• Experience developing sales presentations, reporting packs, and field-facing materials.
• Excellent attention to detail with strong organisational and time management skills.
• Strong communication and stakeholder management abilities.
• A proactive, collaborative, and customer-focused approach.

Highly Regarded

• Experience using IQVIA or similar syndicated data platforms such as Circana, Unify, or Quantium.
• Advanced Microsoft Excel and PowerPoint skills.
• Experience supporting pharmacy or consumer healthcare sales teams.
• Understanding of retail promotions, category management, and trade marketing.

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What Success Looks Like

• The Community Pharmacy field team feels supported, aligned, and equipped for success.
• Sales priorities and KPIs are communicated clearly and executed consistently.
• High-quality sales tools enable stronger retailer conversations.
• Promotions are delivered accurately, on time, and within budget.
• Retailer data and reporting remain accurate and reliable.
• Sales reporting provides meaningful insights that support commercial decisions.
• You become a trusted operational partner to the National Sales Manager and the Community Pharmacy sales team.