Sales Operations Specialist

About the role

The Sales Operations Specialist plays a pivotal role in supporting the sales team by ensuring the smooth and efficient operation of sales processes and activities. This position involves a combination of administrative tasks, order management, vendor coordination, data management, and customer service to contribute to the overall success of the sales department.

Key responsibilities

• Validate and process customer orders accurately and efficiently.
• Communicate with vendors and manufacturers regarding quotations, pricing, and order status.
• Manage vendor quotations, negotiate payment terms, and follow up on procurement and delivery timelines.
• Understand and follow internal guidelines and operational processes while processing orders.
• Support multiple sales managers and handle multiple orders simultaneously.
• Manage order status updates and proactively inform customers and internal stakeholders.
• Serve as a point of contact for cross-functional coordination with teams such as Finance, Sales, Engineering, Procurement, and Logistics.
• Liaise with the Logistics department to ensure timely product deliveries.
• Maintain and update sales records, customer information, and operational documentation.
• Ensure CRM/ERP systems are updated with accurate and timely information.

About you

• Bachelor's degree in Business Administration, Operations, Marketing, Finance, or related field is preferred.

• Minimum 1–3 years of experience in sales support, sales operations, order management, customer service, or related operational roles.

• Experience in the IT, technology, cloud, infrastructure, or systems integration industry is an advantage.

• Goal-oriented with strong customer service knowledge and communication skills.

• Strong analytical, organizational, and multitasking abilities.

• Detail-oriented with a proactive and willing-to-learn attitude.

• Ability to prioritize tasks and manage time effectively.

• Proficient in Microsoft Excel and Google Workspace.

• Professional communication skills in English.

About us

ByteBridge is a widely trusted innovator of IT services, including data center, enterprise IT, and unified communications. ByteBridge was founded by a team of passionate and dedicated experts with a vision to achieve customer success through technology enablement.