Sales Operations Specialist

Responsibilities:

Sales Support and Coordination

• Provide day-to-day support to the Sales team; support the Sales team with sales support information and materials, including sales order numbers, delivery status, and estimated time of arrival (ETA) from suppliers.
• Coordinate with internal departments to ensure timely and accurate delivery to the customers
• Monitor delivery status and proactively communicate updates to customers and the sales team
• Work closely with Account Managers to track and follow up on customers’ multi-year contracts and customer commitments.

Reporting and Data Management

• Maintain accurate sales records as the basis for management reporting.
• Prepare regular reports on sales performance, including sales by account manager, product line, and customer.
• Ensure data accuracy and consistency across sales records and reports.

Education and Experience:

• Qualifications: Minimum a Diploma in Business Administration or a related discipline.

• Relevant Industry Experience: Minimum 2 years of experience in sales administration or sales support roles.

• Professional & Technical Expertise

  o   Strong proficiency in Microsoft Excel and Word.

  o   Ability to work effectively in a fast-paced, deadline-driven environment.

  o   Strong interpersonal skills with the ability to work with stakeholders at all levels.

  o   Good written and verbal communication skills with a high level of accuracy, responsibility, and customer focus with a basic understanding of contracts and commercial terms

• Skills

  o   Strong organizational and multitasking abilities with excellent attention to detail.

  o   Effective communication and coordination skills and the ability to manage priorities with a strong sense of urgency.

  o   Proactive, reliable, and service-oriented mindset.