Sales Operations Specialist

Location: BGC, Taguig
Benefits: HMO
Contract: 12 months (extension will depend on the performance or business needs)
Work Schedule: Monday to Friday / Morning Shift

Operations Excellence Job Summary:

The operations excellence leader is responsible in driving governance and streamlining daily operations to ensure efficiency and adherence to process.  He/she is also responsible for tracking the sales numbers based on RF targets.  Support and help unblock dependencies together with the operations manager in executing committed deployments in coordination with finance, sales operations analyst, project managers and project support specialists for support i.e. credit holds, supply chains parts escalations, identify any opportunities for pull-in to meet RF target.

Responsibilities:

• Establish & own governance around S&OP L1 & SIM process as per the playbook.  Ensure that respective functional owners publish outputs from these meetings. Highlight challenges (and escalate), as appropriate.​
• Backlog reconciliation and book to bill processing with tight coordination with sales operations and GSC.
• Monitor the health of the Balance Score Card for the territory and bring in the required focus where required​.
• Keep an updated list of min-max spare parts list.  This is in coordination with the operations manager, SR managers and supply chain team.

Qualifications:

• Bachelor's degree required, Business, Finance, or relevant field
• Bachelor's degree in Industrial Engineering, Business Administration, Operations Management, Supply Chain Management, or a related field.
• At least 5 years of experience in operations, business excellence, process improvement, project management, or a related role.
• Proven experience in driving operational governance, process standardization, and continuous improvement initiatives.
• Strong knowledge of Sales & Operations Planning (S&OP), backlog management, and business performance tracking.