Sales Operations Specialist

Position: Sales Operations Transportation Specialist

Location: Houston, TX (Onsite)

Employment Type: Direct Hire

Hours: M - F 8 - 5pm

Pay: $70,000.00 - $85,000.00 / Annually DOE

Benefits : This position is eligible for medical, dental, vision, and 401(k).

Summary:

Our client is seeking a personable, customer-focused Sales Operations & Transportation Specialist who thrives on building strong relationships and delivering exceptional customer service. The ideal candidate has a sales-oriented mindset, excellent communication skills, and the ability to manage customer orders, coordinate transportation, and proactively resolve challenges in a fast-paced environment.

Key Responsibilities:

· Build and maintain strong relationships with customers, carriers, and internal teams to ensure excellent service and long-term partnerships.

· Serve as a key point of contact for customers, providing timely updates, addressing concerns, and ensuring a positive customer experience.

· Negotiate competitive freight rates, maintain strong carrier relationships, and coordinate transportation arrangements.

· Resolve shipment delays, customer concerns, and other operational issues.

· Maintain accurate sales orders, shipping documentation, and records.

· Proactively follow up on pending orders and keep customers informed.

Qualifications and Experience:

· 4+ years’ experience in customer service, sales operations, logistics, or transportation coordination.

· Excellent verbal and written communication skills, with the confidence to interact with customers, vendors, and internal stakeholders.

· Proven ability to manage customer relationships, resolve concerns, and maintain a high level of customer satisfaction.

· Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.

· Strong communication and relationship-building skills.

· Proficiency in Excel. (Required)

· A proactive, solutions-oriented mindset with a strong sense of urgency.

Preferred:

· Bilingual in English and Spanish is a plus.

· Bachelor's degree in supply chain, logistics, business, STEM, or a related field preferred. Candidates from other educational backgrounds with strong analytical, problem-solving, and critical-thinking skills are also encouraged to apply.

· Experience working with trucking companies or negotiating freight rates is preferred.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.