I
Info Edge
Sales Operations Team Lead
Skills
Sales OpsData Analysis
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹900,000 – ₹1,100,000 / year
Location:
Noida, Uttar Pradesh, India
Work mode:
Onsite
Published on:
13 August 2026
What they need
Roles and responsibilties:
- Managing the outbound calling process, with direct responsibility for a team of ~10 callers, including on-floor supervision, coaching, and motivation
- Daily creation and tracking of key KPIs such as talk time, call connects, and conversion rates
- Conducting RCA through call audits and taking corrective actions to address performance drops
- Setting up processes to improve agent productivity and ensuring adherence to them
- Proficiency in Google Sheets and Excel, including data analysis
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