Sales Ops Advisor

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. With more than $30 billion in annual revenue, WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 15,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Job Summary

The Sales Ops Advisor is responsible for providing day-to-day support for quoting and order management activities within assigned accounts. This role requires a solid understanding of internal systems and processes, along with knowledge of the company’s go-to-market strategy and partner-facing applications.

The Inside Sales Representative ensures that customer needs are met accurately and in a timely manner while maintaining strong relationships with internal and external stakeholders.

As a key member of the Inside Sales team, the Inside Sales Representative will play a proactive role in maintaining account knowledge and driving operational efficiency.

Job Responsibilities

• Customer Support & Quoting:
• – Respond to customer inquiries, requests for quotes, and order processing requirements within designated timeframes.
• – Build and maintain a strong working knowledge of assigned accounts and ensure that customer expectations are met.
• Operational Management:
• – Possess in-depth knowledge of WWT tools, processes, and partner-facing applications to build and validate technical configurations.
• – Provide proactive support to assigned accounts, including tracking orders and providing detailed reporting to stakeholders.
• – Work with Direct and Indirect sources of supply to ensure efficient quoting and order processing.
• Collaboration & Team Support:
• – Collaborate with internal teams, partners, and customers to support high-performance culture and achieve financial targets.
• – Assist in the onboarding and mentoring of new Inside Sales team members.

Education (Required)

• Bachelor’s Degree in Arts/Sciences (BA/BS) in Business, or
• Bachelor’s Degree in Arts/Sciences (BA/BS) in Finance, or
• Bachelor’s Degree in Arts/Sciences (BA/BS) in a Related Field
• A combination of education, training and experience may be considered in lieu of a degree.

Work Experience

• A minimum of 2 years’ progressive experience in a related field (Required)

Other Work Experience

• Minimum of two years sales and or sales support experience in the information technology industry

Knowledge, Skills, and Abilities

• Detail-Oriented: Able to manage multiple tasks with a focus on accuracy and timely completion.
• Proactive: Takes initiative to manage customer requirements and ensure operational excellence.
• Team Player: Works effectively with other team members and stakeholders to drive success.
• Proficiency in WWT tools, processes, and Microsoft Office Suite (Excel, Word).

Travel Requirements

Up to 5% of the time. Domestic Travel only.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!