I
Infinity Sports International Inc.
Sales Order Manager
1 month ago
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Important information
Contract type:
Permanent
Salary:
₱480,000 – ₱720,000 / year
Location:
Makati City, Metro Manila, Philippines
Work mode:
Onsite
Published on:
19 September 2026
What they need
- Oversee the end-to-end sales order processing process, from receipt of customer orders through invoicing and coordination for delivery.
- Ensure all sales orders are accurate, complete, properly approved, and processed on time.
- Supervise and guide the Sales Order Processing team, including workload distribution, performance monitoring, and training.
- Review customer orders for correct product details, quantities, pricing, discounts, payment terms, and delivery instructions.
- Coordinate closely with Sales, Warehouse, Logistics, Accounting, and Purchasing to ensure smooth order fulfillment.
- Monitor inventory availability and coordinate concerns involving out-of-stock, backordered, or allocated items.
- Resolve order-related issues such as incorrect pricing, incomplete documentation, order discrepancies, cancellations, and delivery concerns.
- Ensure sales orders comply with company policies, credit limits, approval procedures, and internal controls.
- Monitor pending, delayed, cancelled, and unfulfilled orders and initiate appropriate follow-up actions.
- Establish and maintain standard operating procedures (SOPs) for sales order processing.
- Monitor team KPIs such as order accuracy, processing turnaround time, pending orders, fulfillment rate, and error rate.
- Prepare regular reports on sales orders, order status, processing performance, backorders, cancellations, and operational issues.
- Coordinate with Accounting regarding billing, credit approval, payment terms, and customer account concerns.
- Maintain accurate and organized sales order records and supporting documentation for audit and reconciliation purposes.
- Identify opportunities to streamline and automate sales order processes to improve accuracy and efficiency.
- Handle escalated customer or internal concerns involving order processing and fulfillment.
- Conduct regular reviews of the team's performance and provide coaching and corrective guidance when necessary.
- Ensure proper communication between departments to prevent delays, duplicate orders, incorrect deliveries, and billing errors.
- Support management in developing policies and controls related to order management and customer service levels.
- Perform other related duties assigned by management.
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