Sales Order Processing Associate Manager

Summary

Salary:

Competitive

Job Family:

Sales Order Processing

Location:

India - Gurgaon Office

About us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. We’re growing fast and our ambition is huge – more categories, more locations, and more people.

Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. And across our support teams, we’re proud to be different. And importantly, we support change to maintain our rapid growth.

Dyson Business Services (DBS) organisation provides process and service excellence to support Dyson’s growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business.

About the role

Team Leadership & People Development

• Provide day-to-day leadership, guidance, and support to Sales Order Processing Specialists.
• Foster a positive, collaborative, and customer-focused team culture.
• Support onboarding, training, and development of new team members
• Monitor team performance and provide regular coaching and feedback.
• Assist in performance review processes and individual development planning

Operational Management

• Ensure timely and accurate processing of customer orders across Turkish and CEE/MEA markets.
• Monitor daily workload, prioritize activities, and allocate resources effectively
• Ensure compliance with internal procedures, controls, and service level agreements (SLAs).

Stakeholder Management

• Build and maintain strong relationships with Sales, Customer Service, Supply Chain, Logistics, Finance, and other business partners.
• Act as a trusted point of contact for market stakeholders.
• Ensure proactive communication regarding operational issues, service risks, and resolutions.
• Support cross-functional collaboration to improve customer experience and business performance
• Manage order adjustments, cancellations, and refunds when necessary.

Continuous Improvement

• Identify and implement improvements to streamline the order management process.
• Ensure compliance with company policies and standards.
• Reporting & Analytics:
  • Provide regular reporting and analysis on sales order metrics.
  • Monitor order trends, delays, and discrepancies to drive operational improvements.
  • Team task management, Team managenet and Team performance management.

About you

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.

• Over 8 years of experience in sales order management, customer operations, or a related role.

• Fluent in English.

• Sales order processing of SAP Systems knowledge

• Strong organizational skills with attention to detail and accuracy.

• Excellent communication and interpersonal abilities.

• Demonstrated problem-solving and decision-making skills

• Strong working knowledge of Microsoft Office

• Have a ‘Can-do’ attitude, highly self-motivated and deadline driven.

• Comfortable in a multi-cultural work environment and working with virtual teams.

• Working in a fast-paced team environment with high volume activities and changing priorities.

• Excellent team and performance management skills.

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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.