Sales Order Processor

Company Overview

Impact Workwear & PPE is Northumberland’s largest independent supplier of health and safety products, workwear and personal protective equipment (PPE).

With over 25 years of experience, we pride ourselves on delivering high-quality products, expert advice and exceptional customer service to businesses across the North East and throughout the UK.

Working closely with trusted, industry-leading manufacturers, we provide comprehensive safety solutions while helping businesses maintain a professional brand image.

Based at our Cramlington facility, we have a friendly, supportive and fast-paced working environment. Our services include an in-house embroidery and printing department, alongside our Training & Innovation Centre.

We are a well-established and growing business, with many of our team members having been with us for over 10 years. We value teamwork, reliability and a commitment to delivering excellent service.

As we continue to grow, we are looking for an enthusiastic and motivated individual to join our team and contribute to our ongoing success.

The Role

We are looking for an organised, proactive and customer-focused Sales Order Processor to join our busy team.

This is a varied role involving customer service, sales administration and stock purchasing. You will play an important part in ensuring customer orders are processed efficiently and accurately, while maintaining the high standards of service our customers expect.

Key Responsibilities:

• Processing customer orders received via telephone, email and our website.
• Providing friendly and professional customer service at our trade counter.
• Preparing and raising customer invoices accurately and efficiently.
• Handling incoming customer enquiries and responding in a timely and professional manner.
• Communicating proactively with customers and suppliers to ensure orders and enquiries are managed effectively.
• Purchasing stock and liaising with suppliers to maintain appropriate stock levels across our warehouse.
• Working closely with colleagues across departments to ensure the smooth processing and fulfilment of customer orders.
• Maintaining accurate records and ensuring a high level of attention to detail in all administrative tasks.

About You

We are looking for a reliable, professional and enthusiastic individual who takes pride in their work and enjoys being part of a busy, supportive team.

The ideal candidate will have previous experience in sales order processing or sales administration, alongside strong customer service and organisational skills.

Essential Skills and Experience:

• Previous experience in sales order processing or a similar sales administration role.
• A minimum of 2 years' experience in Sales Administration & customer service
• Experience using Microsoft Office applications.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong attention to detail, with the ability to complete tasks accurately and efficiently.
• Good numeracy and literacy skills.
• Excellent organisational skills, with the ability to manage and prioritise your own workload.
• A proactive and flexible approach, with a willingness to support colleagues and contribute to the wider team.

Desirable Experience:

• Previous experience within the workwear, PPE or a related industry would be advantageous, although this is not essential.

Above all, we are looking for someone with a positive attitude, a strong work ethic and a genuine commitment to providing excellent customer service.

What We Offer

In return, we offer the opportunity to join a successful, established and growing local business, where you will be part of a friendly and supportive team.

We offer a competitive employment package, including:

• Competitive salary and bonus opportunities.
• Company pension scheme with a 7% employer contribution.
• Employee and store discounts.
• Free on-site parking.
• Quarterly bonus scheme

Working Hours and Employment Details

Job Type: Full-time, Permanent

Working Days: Monday to Friday

Location: Cramlington, Northumberland

Work Arrangement: On-site

Recruitment Process

Successful applicants will be invited to attend an initial interview at our premises in Cramlington.

If you are an organised, customer-focused individual looking for a varied role within a friendly and established business, we would welcome your application.

Pay: From £28,000.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking

Experience:

• Customer service: 2 years (required)
• Sales administration: 2 years (required)

Work Location: In person