Sales Performance Manager

Role: Sales Performance Manager

Job Type: Full Time

Salary: Base Salary + Performance Incentives

Travel: Occasional travel between Pantora locations required

Pantora Bridal is growing, and we’re looking for a Sales Performance Manager to help our sales teams and stores reach their next level. This is a hands-on, multi-location leadership role for someone who loves both people and performance. You’ll spend time on the sales floor, work alongside our teams, observe appointments, coach in real time, review performance, and help each location turn opportunities into results.

You’ll be the person connecting what the numbers are telling us with what is actually happening with our clients and teams. This role is ideal for someone who can bring energy, accountability, and thoughtful leadership to a growing sales organization while protecting what makes the Pantora client experience special.

Please note that this job outline is intended to provide a general understanding of the role and may include, but is not limited to, the responsibilities listed below.

Key Responsibilities:

· Lead sales performance across Pantora’s growing retail network, including established and newly opening locations

· Monitor sales, conversion, appointment activity, average sale, follow-up, and other key performance metrics

· Identify opportunities early and turn insights into clear, actionable plans

· Spend meaningful time on the sales floor, observing appointments and coaching consultants in real time

· Coach teams on selling, closing, objection handling, product knowledge, client experience, and follow-up

· Step into appointments when additional leadership or support is needed

· Hold regular coaching conversations and help consultants build confidence, consistency, and strong selling skills

· Lead weekly sales meetings to review performance, upcoming opportunities, brides still in the pipeline, and priorities for the week ahead

· Help new and established locations build momentum and develop strong sales habits

· Recognize successful practices and help bring them across locations

· Help teams identify opportunities beyond the gown, including accessories, bridesmaids, referrals, and future client relationships

· Coach thoughtful cross-selling that adds value to the client experience rather than feeling transactional

· Reinforce consistent Pantora standards around hospitality, communication, follow-up, and sales

· Stay closely connected to what clients and teams are experiencing in real time and bring relevant insights to leadership

· Partner with leadership on sales strategy, staffing, team development, and broader sales initiatives

· Identify challenges early and bring clear recommendations and solutions

· Help maintain a consistent, high-quality Pantora client experience across locations while allowing each team and consultant to develop their own authentic style

Who You Are:

· 3+ years of experience in sales leadership, retail, bridal, luxury, hospitality, fashion, or another high-touch client environment

· Experienced in coaching, developing, and motivating sales teams

· Comfortable using sales data and performance metrics to identify opportunities and drive action

· Confident giving direct, constructive feedback and holding people accountable

· Energized by developing people, not just hitting your own sales goals

· Strong instinct for client experience and understands that great hospitality and strong sales go hand in hand

· Comfortable being hands-on and spending meaningful time on the sales floor

· Able to balance big-picture thinking with the willingness to jump in and get involved

· Organized, responsive, solutions-oriented, and comfortable supporting multiple locations

· Able to motivate a team while maintaining high standards and accountability

· Comfortable working in a growing, entrepreneurial environment where things move quickly and no two days look exactly the same

· Strong communicator who can build trust with both sales teams and leadership

· Bridal experience is a plus, but exceptional sales leadership experience in luxury retail, hospitality, fashion, or another high-touch environment is equally valued

Location & Travel:

This position supports Pantora Bridal locations across our growing network, including Brooklyn, Baltimore, and future markets. Occasional travel between locations for training, team development, and on-site support may be required.

Who We Are:

Pantora Bridal is a Brooklyn-born bridal brand known for pushing past the industry standard with inclusive design, thoughtful service, and celebration at every size and skin tone.

As we grow, we’re building a team that believes strong sales performance and an exceptional client experience should go hand in hand. We value people who are warm, accountable, direct, curious, and solutions-oriented, and who can celebrate a win, have a hard conversation, roll up their sleeves, and help a team figure out what comes next. This is an exciting opportunity to play a meaningful role in shaping the sales culture and performance of Pantora’s next chapter.

At Pantora, we are committed to building a diverse and inclusive team. We are an equal opportunity employer and welcome applications from all qualified candidates.

To Apply: Please send your resume to [email protected]

Pay: From $67,000.00 per year

Benefits:

• Dental insurance
• Health insurance

Application Question(s):

• What excites you most about this position?
• What does leadership mean to you?
• What are your salary expectations?

Experience:

• Luxury Sales & Retail Leadership: 3 years (Preferred)

Work Location: In person