Sales Planning Specialist

【Responsibilities】

1. Define and continuously improve the end-to-end commercial operations framework supporting the customer purchase journey.
2. Establish operational processes, controls and governance standards covering orders, payments, financing, trade-ins, pricing execution and customer escalations.
3. Lead the design and implementation of scalable operational workflows that support growth across direct, agency and distributor markets.
4. Own operational readiness for new markets, products, services and customer journey initiatives.
5. Establish exception management, approval and escalation frameworks to ensure effective management of non-standard scenarios.
6. Ensure operational compliance with regulatory, tax, legal and market-specific requirements across Europe.
7. Identify operational inefficiencies and lead continuous improvement initiatives that improve customer experience, speed and accuracy.
8. Partner with functional leaders, market teams and global stakeholders to ensure commercial operations support business objectives and customer expectations.

【Requirements】

1. Proven experience leading commercial operations, sales operations, order management or business operations functions within automotive, retail, e-commerce or other complex operational environments.
2. Strong understanding of order-to-cash processes, operational controls and customer transaction management.
3. Experience designing scalable operational frameworks across multiple markets or business units.
4. Highly analytical with a strong process improvement and automation mindset.
5. Strong stakeholder management skills with the ability to align cross-functional teams around common objectives.
6. Experience building and implementing governance, controls and operational compliance frameworks.
7. Comfortable operating in fast-paced, high-growth and ambiguous environments.
8. Detail-oriented, execution-focused and passionate about operational excellence and customer experience.

【Privacy Statement】

• By applying for the job, you acknowledge that you have read and accepted the privacy policy:
• Data Controller: Xiaomi.
• Purpose: Your personal data will be processed for the purpose of evaluating and managing your job application.
• Retention: As a general practice, your data will be kept for one year for these purposes unless a different retention period is required by applicable law. We encourage you to keep it updated, as it may be used to share future job openings that match your profile and may be of interest to you.
• Legal Basis: Data subject’s consent.
• International Transfers: Processing your job application may require the transfer of your personal data to other regions (for example, Chinese mainland). If this occurs, Xiaomi will implement appropriate safeguards in accordance with applicable rules on international data transfers to ensure that your personal data is processed securely.
• Data subject rights: You may exercise your data protection rights (access, rectification, erasure, etc.) and contact our Data Protection Officer via our platform: https://privacy.mi.com/support/?locale=en
• Additional Information: https://privacy.mi.com/HR/en\_GB/