Capital One

The Treasury Management (TM) Revenue Operations Team partners with TM Sales Leadership to establish sales strategy, sales expectations, maintain data integrity, and design and deliver accountability mechanisms to drive sales behaviors.
As a Process Manager, you will be responsible for designing and implementing an ecosystem and operating model to support the entire TM Sales Organization – from new opportunities to client management and retention. System design elements will include process and infrastructure, technology, information flow and routines, and metrics which drive business outcomes. This associate will serve as a Salesforce liaison, develop data and reporting routines that sales and leadership relies on to run the business.
This associate should be a white-space thinker with the ability to navigate cross-functional organizations and resolve complex problems along the way. This associate should have a well-rounded toolkit of skills including, strong analytical acumen, process and systems design principles, project management and delivery, and the ability to build trust and buy-in from senior leaders. This associate should have the ability to develop iterative solutions, with a “get better tomorrow” mindset, while also contemplating long-term infrastructure and investments to be made.
Responsibilities:
<ul>
<li>Diagnosing, designing, and implementation of the management system infrastructure for TM Sales</li>
<li>Serving as Salesforce liaison for TM Sales: managing access requests, org changes, and client assignments, pipeline accuracy and revenue forecasting,</li>
<li>Identifying system opportunities and problems in order to drive business outcomes and performance.</li>
<li>Maintaining existing sales reports and dashboards and running data integrity routines to ensure sales and leadership has the information to run the business.</li>
<li>Partnering with the centralized sales analytics team to adopt shared metrics, standards, and infrastructure while adapting execution to TM's needs</li>
<li>Building agendas and performance updates to share with partners and stakeholders</li>
<li>Communicating with stakeholders and senior leadership on a regular basis and developing best practices.</li>
</ul>
Basic Qualifications:
<ul>
<li>High School Diploma, GED or equivalent certification</li>
<li>At least 3 year of Project Management or Process Management experience</li>
<li>At least 1 year of Process Engineering experience</li>
</ul>
Preferred Qualifications:
<ul>
<li>Bachelor’s Degree or Military experience</li>
<li>Familiarity with Salesforce, CRM administration or Sales Force Effectiveness</li>
<li>2+ years of of Process Design and Process Engineering experience</li>
<li>2+ years of experience with operational analysis, data management, reporting and analytics</li>
<li>2+ years of experience using Agile tools and methodology</li>
<li>2+ years of experience working with Sales and Data teams, including tracking data and reporting on key performance indicators</li>
<li>1+ years of Management Consulting experience</li>
<li>Familiarity with Structured Query Language (SQL), Snowflake, Tableau, or Business Intelligence Tools</li>
</ul>
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $108,900 - $124,300 for Principal Process Manager
Richmond, VA: $98,900 - $112,900 for Principal Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="mailto:RecruitingAccommodation@capitalone.com" rel="nofollow noopener" target="_blank">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to <a href="mailto:Careers@capitalone.com" rel="nofollow noopener" target="_blank">Careers@capitalone.com</a>
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Sales Process & Strategy Associate - Treasury Management

Sales Process & Strategy Associate - Treasury Management

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