Sales Process Implementation Consultant

Company: Curis Life Multi-Specialty Clinic
Location: Andheri West, Mumbai
Experience: 5+ Years
Industry Experience: Healthcare / Clinics / Hospitals / Diagnostics preferred

About Curis Life:

Curis Life is a multi-specialty healthcare clinic focused on delivering professional, transparent and patient-centric healthcare services.

We are looking for an experienced Sales Process Consultant who can design and implement a structured patient enquiry, appointment and conversion process for our clinic.

Role Overview:

The Sales Process Consultant will be responsible for designing the complete process from the moment a patient enquiry is received until the patient books an appointment, visits the clinic and proceeds with recommended healthcare services.

The ideal candidate should have at least 5 years of experience in sales process development and should have handled healthcare projects such as hospitals, clinics, diagnostic centres, healthcare companies or patient call centres.

Key Responsibilities:

• Design the complete patient sales and enquiry management process.
• Create a structured workflow from:

Lead → Qualification → Appointment → Reminder → Consultation → Diagnostics / Procedure / IPD → Follow-up

• Develop lead handling SOPs for reception, counsellors and sales teams.
• Create patient calling and WhatsApp communication scripts.
• Define lead qualification criteria.
• Design follow-up sequences for new enquiries, missed calls and unresponsive leads.
• Define response-time standards for incoming patient enquiries.
• Improve lead-to-appointment and appointment-to-consultation conversion rates.
• Analyse lost leads and identify reasons for non-conversion.
• Develop processes for follow-up consultations, diagnostics, procedures and surgery enquiries.
• Create CRM stages, lead statuses and pipeline structures.
• Recommend automation for lead allocation, reminders and follow-ups.
• Establish team KPIs and sales performance dashboards.
• Develop reporting systems for daily, weekly and monthly conversion performance.
• Train reception, patient coordinators and sales staff on the new process.
• Create escalation processes for high-value or urgent patient enquiries.

Candidate Requirements:

• Minimum 5+ years of experience in sales process development, sales consulting or business process consulting.
• Must have experience handling healthcare-related projects.
• Experience with hospitals, clinics, diagnostic centres or healthcare companies is strongly preferred.
• Strong understanding of lead management and sales conversion processes.
• Experience designing sales SOPs and workflows.
• Knowledge of CRM systems such as Zoho CRM or similar platforms is preferred.
• Experience with WhatsApp, calling and digital lead management processes.
• Strong understanding of sales funnels and conversion metrics.
• Ability to identify process gaps and implement measurable improvements.
• Strong communication and team training skills.

Preferred Experience:

Candidates with experience in:

• Hospital sales
• Clinic patient conversion
• Healthcare call centres
• Diagnostic centre sales
• Medical procedures or surgery counselling
• Healthcare CRM implementation
• Healthcare business consulting will be preferred.

Key Objective:

The primary objective of this role is to build a structured sales and patient conversion system so that every enquiry received by Curis Life is properly contacted, followed up, converted and tracked without unnecessary lead leakage.

Work Location: In person