Sales Process Specialist

Seeking a proactive and customer-focused Sales Support Specialist to support pre- and post-sales activities, quotation management, order processing, and customer inquiries. This role partners closely with customers, Account Managers, Sales Engineers, and cross-functional teams to ensure a seamless customer experience, timely service delivery, and achievement of business objectives. The ideal candidate will possess strong administrative, communication, and stakeholder management skills, with the ability to manage multiple priorities in a fast-paced environment.

Job Responsibilities

• Serve as the primary point of contact for customer inquiries and administrative support activities via phone and email.
• Prepare quotations using established pricing tools and convert approved quotes into orders within ERP systems.
• Support pre- and post-sales processes to ensure customers meet certification requirements and service adoption timelines.
• Follow up on quotations and collaborate with customers and sales teams to facilitate order conversion.
• Coordinate with Account Managers, Sales Engineers, technical teams, and other stakeholders to resolve customer inquiries and support business objectives.
• Maintain accurate customer records and provide account-related insights and reports to support sales activities.
• Build strong internal partnerships to proactively address customer needs and enhance the overall customer experience.
• Support continuous process improvement initiatives and share best practices with team members.
• Act as a resource for less experienced colleagues and support knowledge sharing within the team.
• Ensure timely completion of assigned activities while adhering to company policies and procedures.

Qualifications

• Diploma in Business Administration or a related discipline.
• Minimum 1 year of experience in sales support, customer service, order management, or administrative support.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and CRM/ERP systems.
• Strong business acumen and understanding of sales and customer support processes.
• Excellent communication, organizational, and stakeholder management skills.
• Ability to manage multiple priorities and work independently with minimal supervision.
• Experience working with internal systems, customer data, and reporting tools.
• Fluent in English and Chinese (written and spoken) to effectively collaborate with the China-based engineering team.
• Experience supporting technical, certification, testing, inspection, or professional services businesses.
• Familiarity with quotation management, order processing, and customer account administration.
• Knowledge of ERP platforms such as Oracle or similar enterprise systems.