The Trailer Boys

SALES &amp; CUSTOMER SERVICES REP – JOB DESCRIPTION
Department: Sales Reports To: Branch Manager and Sales Manager Direct Reports: Branch Managers
Role Title
Sales and Rental Representative
Purpose of the Role
To manage and grow the trailer rental function at branch level by delivering efficient rentals, protecting company assets, maximizing trailer utilization, and providing excellent customer service that reflects The Trailer Boys brand.
Core Responsibilities
1. Rental Operations
<ul>
<li>Manage all trailer rentals from inquiry to return</li>
<li>Match customer needs to the correct trailer type</li>
<li>Explain rental terms, pricing and responsibilities clearly</li>
<li>Open, extend, and close rental agreements accurately</li>
<li>Process payments and refunds</li>
<li>“Getting customers back”</li>
</ul>
2. Trailer Control &amp; Asset Protection
<ul>
<li>Ensure trailers are clean, safe, and roadworthy</li>
<li>Record damages, missing parts, and wear-and-tear</li>
<li>Report maintenance issues immediately</li>
<li>Track overdue trailers and follow up with customers</li>
</ul>
3. Customer Service
<ul>
<li>Provide friendly, professional service at all times</li>
<li>Handle customer queries, complaints, and disputes calmly</li>
<li>Educate customers on safe towing and usage</li>
<li>Build repeat rental relationships</li>
<li>After sales/rental service</li>
</ul>
4. Administration &amp; Reporting
<ul>
<li>Maintain accurate rental records and customer details</li>
<li>Update trailer availability and rental schedules daily</li>
<li>Submit daily/weekly rental reports to the Branch Manager</li>
<li>Track utilization, damages, and revenue</li>
</ul>
Key Performance Indicators (KPIs)
<ul>
<li>Trailer utilization rate (%)</li>
<li>Rental revenue per month</li>
<li>Number of overdue rentals</li>
<li>Damage incidents per rental</li>
<li>Customer satisfaction / complaints</li>
<li>Accuracy of rental paperwork</li>
</ul>
Salary Range - R2500 to R8000 pm - Basic Plus Commission Salary Structure
Job Type: Full-time
Pay: R2&nbsp;500,00 - R8&nbsp;000,00 per month
Ability to commute/relocate:
<ul>
<li>Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (Required)</li>
</ul>
Work Location: In person

Sales Rep- Durban, Cornubia - Basic + Comm

Sales Rep- Durban, Cornubia - Basic + Comm

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