Sales Representative - BPO

Job Summary:

As a Sales Representative at Datamatics, you will play a critical role in driving revenue growth and strengthening client relationships. You will manage outbound sales interactions, deliver accurate quotations, and ensure seamless pre‑sales and post‑sales support. Success in this role requires balancing high‑volume call activity with consultative selling, while adhering to KPIs and service level expectations.

Key responsibilities:

• Outbound Sales: Handle emails and calls for existing accounts and new customer acquisition, ensuring professional engagement aligned with our client's standards.
• Quotations & ERP: Prepare and deliver accurate, timely quotations using the client’s ERP system.
• Negotiation: Effectively negotiate pricing, payment terms, and sales conditions to close deals.
• Pre‑Sales & Post‑Sales Support: Provide dedicated support before and after sales, ensuring customer satisfaction and repeat business.
• Customer Relationship Management: Regularly engage with customers to strengthen long‑term partnerships.
• Telemarketing Campaigns: Conduct proactive outreach to warm and cold leads provided via CRM.
• Quota & KPI Achievement: Consistently meet monthly and quarterly sales quotas, with KPIs tied to call volume, conversion rates, and customer satisfaction.
• Cross‑Functional Collaboration: Work closely with operations, quality, and support teams to resolve complex issues and provide feedback for product improvement.
• Product Knowledge: Develop deep understanding of client's products and services to address customer queries effectively.
• Compliance & Process Adherence: Follow internal processes, documentation standards, and client compliance requirements.

Qualifications & Desired Skills:

• Minimum 1–2 years of strong sales experience (BPO or outsourcing environment preferred).
• Proven B2B sales experience, ideally with exposure to SME to Large businesses in the US market.
• Background in the medical/healthcare industry is advantageous but not required.
• Excellent communication skills (verbal and written).
• Strong negotiation abilities in pricing, delivery processing, and closing sales.
• Demonstrated ability to build and maintain long‑term client relationships.
• Experience in high‑volume outbound and inbound sales calls, driving revenue through effective customer engagement.
• Ability to thrive in a metrics‑driven BPO environment, balancing productivity with quality.