Sales Representative

Job Summary

We are looking for a proactive and sales-driven Sales Representative to drive sales growth, develop new business opportunities, manage leads and achieve monthly sales targets.

You will be responsible for managing the sales process from initial customer enquiry, understanding client requirements and preparing quotations, to following up, closing deals and ensuring secured projects are properly recorded and handed over to the Production / Operations team.

This role requires strong follow-up, customer communication and consistent use of the company's system to manage sales activities and project progress.

Key Responsibilities

1. Sales & Target Achievement

• Proactively source and develop new sales leads and business opportunities.
• Approach and pitch Signmastr's products and services to potential customers.
• Follow up consistently with prospects and existing customers.
• Negotiate and close sales opportunities.
• Achieve and exceed monthly sales targets.
• Contribute to the overall growth of the company's sales.

2. Lead Management & Quotation

• Serve as the primary point of contact for incoming customer enquiries.
• Understand and assess customer requirements accurately.
• Recommend suitable signage, printing and advertising solutions according to customer needs.
• Prepare accurate quotations and sales proposals in a timely manner.
• Follow up quotations actively and respond promptly to customer enquiries.
• Build and maintain good customer relationships to encourage repeat business.

3. System Utilization & Sales Pipeline Management

• Record all customer enquiries, follow-ups and sales activities accurately in the company system.
• Maintain updated customer information and sales progress.
• Manage the sales pipeline effectively from initial enquiry, quotation and follow-up through to deal closure.
• Ensure sales activities and customer communications are properly documented.
• Maintain clear and accurate records for internal coordination and follow-up.

4. Project Progress Tracking & Handover

• Record and update secured project information in the company system.
• Monitor the progress of secured projects when required.
• Ensure all customer requirements and project information are complete and accurate before handover.
• Coordinate closely with the Design, Production and Operations teams for smooth project execution.
• Ensure a seamless handover from Sales to Production / Operations.
• Follow up internally when necessary to ensure customer requirements are properly communicated.
• Keep customers updated on project progress when required.

Requirements

• Sales experience is preferred.
• Experience in signage, printing, advertising or related industries will be an added advantage.
• Strong communication, negotiation and customer-handling skills.
• Confident in approaching potential customers and developing new business opportunities.
• Sales-driven and motivated to achieve targets.
• Strong follow-up skills and able to manage multiple leads at the same time.
• Able to understand customer requirements and recommend suitable solutions.
• Responsible, proactive and well-organised.
• Comfortable using company systems to record and manage sales activities.
• Able to work independently while coordinating effectively with internal teams.
• Comfortable communicating with customers through WhatsApp, phone calls and face-to-face meetings.
• Able to communicate in Mandarin/Chinese for work-related customer communication.
• Able to communicate in English and Bahasa Malaysia.
• Possess own transport for customer visits and sales-related appointments.

What We’re Looking For

We are looking for someone who does more than wait for enquiries.

You should be comfortable finding new opportunities, talking to customers, following up consistently and closing deals.

You do not need to know everything about signage from Day 1. Training will be provided to help you understand our products, ask the right questions and recommend suitable solutions to customers.

Remuneration & Commission Scheme

• Basic Salary per month
• Sales Commission
• Additional earning potential based on sales performance
• Commission will be calculated according to the company's commission scheme
• Annual Bonus

Career Opportunity

This role provides opportunities to develop your skills in sales, customer management, negotiation, project coordination and the signage & advertising industry.

Strong performers will have opportunities to take on greater sales responsibilities and progress within the sales team.