Sales Representative

Job Title
Inside Sales Representative

Position Description
The Inside Sales Representative is responsible for managing and growing an assigned portfolio of industrial customers by developing strong customer relationships, identifying growth opportunities, delivering outstanding service, and driving profitable sales. This role serves as the primary point of contact for customers and partners closely with outside sales, operations, purchasing, and customer support to provide best-in-class solutions.

Roles Responsibilities

• Manage and grow an assigned portfolio of industrial customers.
• Develop long-term relationships with purchasing agents, project managers, estimators, maintenance personnel, and business owners.
• Conduct proactive outreach to strengthen customer relationships and identify new opportunities.
• Perform regular account reviews to identify sales growth opportunities.
• Develop customer-specific sales plans for top-tier accounts.
• Generate profitable revenue growth within existing accounts.
• Identify cross-selling and upselling opportunities across product lines.
• Pursue inactive and underperforming accounts to increase customer engagement.
• Convert quotations into orders through consistent follow-up.
• Support new customer onboarding and account development.
• Respond promptly to customer inquiries regarding pricing, availability, lead times, and technical product information.
• Prepare accurate quotations and proposals.
• Coordinate order fulfillment with operations and logistics.
• Resolve customer issues quickly while maintaining a high level of customer satisfaction.
• Maintain excellent communication throughout the order lifecycle.
• Maintain accurate customer records and activity within the CRM system.
• Track open quotations and follow-up opportunities.
• Monitor customer purchasing trends and buying habits.
• Assist with forecasting and pipeline reporting.
• Support annual pricing reviews and contract renewals.
• Work closely with the Sales Assistant to ensure efficient order processing and administrative support.
• Partner with purchasing and operations to meet customer delivery expectations.
• Collaborate with the Sales Manager on key account strategies and business development initiatives.
• Share best practices and contribute to a team-oriented sales culture.

Skills

• 3+ years of industrial inside sales, customer service, or account management experience.
• Strong understanding of industrial products, manufacturing, or distribution.
• Excellent communication and relationship-building skills.
• Strong organizational and time management abilities.
• Experience using CRM and ERP systems.
• Proficiency with Microsoft Office.
• Experience in industrial coatings, fabrication, construction materials, welding, fasteners, safety products, MRO, or related industries.
• Experience supporting outside sales teams.
• Knowledge of industrial purchasing processes and supply chain operations.
• Customer Focus
• Relationship Building
• Consultative Selling
• Problem Solving
• Business Acumen
• Organization & Prioritization
• Accountability
• Teamwork
• Continuous Improvement