Sales Representative

Sales Associate

Position Overview

The Front Desk/Sales Associcate serves as the first point of contact for prospective and current members and plays a critical role in creating an exceptional studio experience. As a brand ambassador for Club Pilates and Aligned Fitness Holdings, this individual is responsible for building relationships, driving membership sales, supporting member retention, and fostering a welcoming studio community.

This role combines sales, customer service, and operational support responsibilities, requiring a highly motivated individual who thrives in a fast-paced environment and is passionate about health, wellness, and helping others achieve their fitness goals.

Key Responsibilities

Membership Sales & Business Development

• Generate new membership sales through proactive outreach, lead follow-up, and relationship-building efforts.
• Conduct consultations with prospective members to understand their fitness goals and recommend appropriate membership options.
• Schedule and promote Intro Classes to convert prospects into active members.
• Meet or exceed individual and studio sales goals and key performance metrics.
• Maintain accurate and timely documentation of all sales activities, communications, and member interactions within ClubReady.

Member Experience & Customer Service

• Deliver exceptional service by warmly greeting members and guests and creating a positive, professional studio atmosphere.
• Build strong relationships with members to enhance engagement, satisfaction, and retention.
• Respond promptly and professionally to phone calls, emails, text messages, and walk-in inquiries.
• Resolve member concerns or escalate issues appropriately to studio leadership.

Studio Operations

• Support daily studio operations, ensuring a clean, organized, and welcoming environment.
• Process member account requests, including freezes, cancellations, and account updates in accordance with company policies.
• Ensure compliance with all Club Pilates and Aligned Fitness Holdings policies, procedures, and service standards.
• Assist with opening and closing studio procedures as assigned.
• Serve as the acting studio leader in the absence of the General Manager when designated.

Community Outreach & Brand Awareness

• Represent the studio at local networking events, community activities, partnerships, and promotional initiatives.
• Support grassroots marketing efforts designed to increase brand awareness and generate new leads.
• Act as a positive ambassador for Club Pilates and Aligned Fitness Holdings within the local community.

Qualifications and Education Requirements

Required

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to build rapport and establish trust with diverse individuals.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer proficiency, including experience with email, scheduling systems, and Microsoft Office or Google Workspace.

Preferred

• Previous experience in sales, customer service, hospitality, retail, fitness, or wellness industries.
• Experience working toward sales goals, quotas, or performance metrics.
• Familiarity with ClubReady or similar customer relationship management (CRM) systems.

Success in this Role

• Successful Sales Representatives consistently:
• Deliver exceptional member experiences.
• Build meaningful relationships within the studio community.
• Achieve membership sales and retention goals.
• Demonstrate accountability, professionalism, and initiative.
• Contribute positively to the culture and success of the studio.

Physical Requirements

• Ability to stand and move throughout the studio for extended periods.
• Ability to occasionally lift up to 25 pounds.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.