Sales Representative

Company Background

GNAME.com is a leading technology company specializing in domain name registration, management, domain brokerage, and related Internet services. With a global customer base and strong expertise in the domain industry, GNAME provides professional and innovative solutions to customers worldwide.

For more information, please visit:
GNAME Official Website

Job Responsibilities

1. Achieve Sales Targets
   Set and achieve monthly sales targets in alignment with departmental goals and overall business objectives.
2. Develop New Customers
   Identify and develop potential overseas customers who are interested in domain name brokerage and related services.
3. Understand Customer Needs
   Proactively communicate with customers to understand their requirements and provide timely, professional, and suitable solutions.
4. Manage Customer Relationships
   Build and maintain strong relationships with assigned customers through professional service, regular follow-ups, and effective communication.
5. Drive Sales Conversion
   Follow up on customer enquiries and sales opportunities, negotiate with customers, and convert potential opportunities into successful sales.
6. Handle Customer Enquiries & Issues
   Respond to customer enquiries promptly, provide appropriate solutions, and effectively communicate customer needs and issues to the relevant internal teams.
7. Maintain Industry Relationships
   Maintain good working relationships with registry partners and relevant industry stakeholders, such as .com, .org, and other domain registries.
8. Customer Feedback & Market Analysis
   Analyze customer feedback, sales activities, and market trends, and provide suggestions to improve services and identify new business opportunities.
9. Cross-functional Collaboration
   Work closely with internal departments to coordinate customer requirements, resolve issues, and ensure smooth delivery of services.
10. Continuous Improvement
    Proactively improve product knowledge, sales skills, and customer service capabilities while completing other duties assigned by management.

Qualifications

• Diploma or Bachelor's Degree in Business, Marketing, Sales, E-commerce, IT, or a related field.

• At least 1 year of sales experience; experience in Internet sales, technology, e-commerce, or digital services is preferred.

• Strong communication, negotiation, presentation, and interpersonal skills.

• Good ability to identify customer needs and develop potential business opportunities.

• Strong customer relationship management and problem-solving skills.

• Self-motivated, proactive, target-oriented, and able to work under pressure.

• Strong sense of responsibility, patience, and good execution skills.

• Passionate about sales with a strong desire to achieve competitive income through sales incentives and commission.

• Experience in domain names, Internet services, or domain brokerage will be an added advantage.

Benefits & Welfare

• 13th-Month Bonus
• Performance Allowance & Sales Commission
• Medical Benefits
• Annual Leave
• EPF & SOCSO
• Afternoon Tea & Snacks
• Friendly & Collaborative Working Culture
• Career Development Opportunities

Why Join Us?

• Opportunity to work in the global domain and Internet industry
• Exposure to international customers and markets
• Competitive commission and incentive structure
• Supportive and friendly working environment
• Opportunities for professional growth and career development