Sales Representative

Job Summary

The Sales Assistant provides administrative and coordination support to the Senior Manager by monitoring customer orders, deliveries, project progress, and account-related activities. The role serves as a liaison between customers and internal departments to ensure timely updates, smooth execution of requirements, and efficient follow-up of action items while maintaining accurate records and documentation.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Engineering, or any related field. Fresh graduates are welcome to apply.
• Experience in sales support, customer service, project coordination, administrative support, or manufacturing operations is an advantage.
• Good communication and interpersonal skills.
• Strong organizational, coordination, and multitasking abilities.
• Ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.
• Detail-oriented, proactive, and capable of handling urgent situations effectively.
• Ability to coordinate and work collaboratively with various departments, including Production, Engineering, Quality, Planning, Warehouse, and Finance.
• Basic knowledge of manufacturing processes is an advantage.
• Proficient in Microsoft Office applications and standard office tools.

Job Responsibilities

• Assist the Senior Manager in handling customer inquiries, account-related concerns, and project requirements.
• Support day-to-day coordination between customers and internal departments to ensure smooth execution of customer requirements.
• Monitor customer orders, production schedules, delivery commitments, and shipment status, and provide timely updates to the Senior Manager.
• Coordinate with Production, Planning, Warehouse, Quality, and other departments to ensure on-time delivery and fulfillment of customer requirements.
• Track project milestones, action items, and customer requirements to ensure timely completion.
• Assist in managing customer accounts by maintaining regular communication and monitoring ongoing requirements.
• Assist in handling customer concerns and complaints by coordinating with relevant departments and monitoring corrective actions until closure.
• Maintain and update customer databases, sales records, project trackers, delivery monitoring reports, and related documentation.
• Support the Senior Manager in monitoring key customer accounts, projects, and operational activities.
• Perform administrative, coordination, and project support functions as assigned by the Senior Manager and Management.

Key Competencies

• Multitasking and Prioritization
• Cross-Functional Coordination
• Customer Service and Account Support
• Delivery and Project Monitoring
• Communication and Interpersonal Skills
• Time Management and Organization
• Attention to Detail
• Problem Solving and Follow-up
• Teamwork and Collaboration
• Ability to Handle Multiple Priorities in a Fast-Paced Environment