Sales Representative

About Impact Directors

Impact Directors LLC is a Houston-based events and professional development company that organizes international conferences, leadership programs, and networking opportunities for students, young professionals, and emerging leaders. We are seeking a results-driven Sales and Marketing Manager to strengthen our brand presence, increase conference registrations, develop strategic partnerships, and lead our sales and marketing activities.

Position Overview

Impact Directors are seeking a motivated and results-oriented Sales Representative to join our team. The ideal candidate should have a strong understanding of CRM systems, lead management, sales calls, customer communication, and follow-up processes.This role will be responsible for managing leads, contacting prospective clients and participants, conducting sales calls, maintaining accurate CRM records, following up with prospects, and helping convert qualified leads into registrations, clients, or business opportunities. The ideal candidate is organized, confident in communicating with people, comfortable making phone calls, and able to manage multiple leads and follow-ups efficiently.

Key Responsibilities

• Manage and organize leads within the company's CRM system.
• Review and update lead information, statuses, notes, and follow-up activities.
• Make outbound calls to prospective clients, delegates, organizations, and other potential customers.
• Handle incoming calls and respond professionally to questions and inquiries.
• Follow up with leads through phone, email, SMS, and other approved communication channels.
• Identify qualified leads and move them through the appropriate stages of the sales pipeline.
• Explain company programs, conferences, services, and opportunities to prospective customers.
• Build and maintain positive relationships with leads and clients.
• Schedule follow-up calls, meetings, and appointments.
• Document all calls, conversations, outcomes, and next steps in the CRM.
• Ensure leads are contacted and followed up with in a timely manner.
• Work toward individual and team sales and conversion goals.
• Re-engage inactive or previously contacted leads when appropriate.
• Coordinate with the sales, client success, marketing, and management teams.
• Maintain accurate and organized customer and lead records.
• Identify potential sales opportunities and communicate them to management.
• Assist with improving lead-generation and follow-up processes.
• Maintain professionalism and a positive attitude during all customer interactions.

Performance Expectations

Success in this role will be evaluated based on factors such as:

• Number and quality of leads contacted
• Call activity and follow-up consistency
• Lead response time
• CRM accuracy and activity tracking
• Appointments or meetings scheduled
• Lead-to-client/registration conversion
• Sales performance
• Customer communication and professionalism
• Ability to meet individual and team goals

CRM & Lead Management Requirements

Candidates should have a good understanding of CRM systems and lead management, including:

• Creating, updating, and managing lead records.
• Understanding lead stages and sales pipelines.
• Tracking calls, emails, notes, and follow-up activities.
• Setting reminders and scheduling follow-ups.
• Maintaining accurate customer information.
• Moving leads through the appropriate stages of the sales process.
• Identifying hot, warm, and cold leads.
• Following up consistently with prospective customers.
• Reviewing lead activity and determining the appropriate next step.
• Using CRM information to prioritize daily sales activities.

Experience with CRM platforms such as HubSpot, Salesforce, Zoho, or similar systems is preferred.

Sales & Communication Skills

The ideal candidate should:

• Be comfortable making and receiving phone calls.
• Have strong verbal and written communication skills.
• Be confident speaking with prospective customers.
• Be comfortable explaining products, programs, or services.
• Know how to ask questions and understand customer needs.
• Be able to handle objections professionally.
• Have strong follow-up skills.
• Be persuasive without being aggressive.
• Be organized and able to manage multiple leads at once.
• Be comfortable working toward sales goals and performance targets.
• Be professional, dependable, and responsive.

Qualifications

• Previous experience in sales, customer service, telemarketing, business development, or a similar role preferred.
• Experience using a CRM system preferred.
• Experience handling sales or customer-service calls preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time-management skills.
• Ability to learn company programs, services, and sales processes quickly.
• Basic computer and Microsoft Office/Google Workspace skills.
• Ability to accurately document information in a CRM.
• Must be comfortable with frequent phone and online communication.

Entry-level candidates with strong communication skills and a willingness to learn may also be considered.

Benefits

Eligible employees may receive benefits based on employment status and company policy, which may include:

• Performance-based bonuses and incentives
• Paid training and onboarding
• Professional development opportunities
• Opportunities for advancement
• Flexible scheduling options, where applicable
• Team-building and company events
• Employee recognition and performance rewards
• Opportunities to develop sales, CRM, communication, and business-development skills
• Potential for increased compensation based on performance and responsibilities

Performance Expectations

Success in this role will be evaluated based on factors such as:

• Number and quality of leads contacted
• Call activity and follow-up consistency
• Lead response time
• CRM accuracy and activity tracking
• Appointments or meetings scheduled
• Lead-to-client/registration conversion
• Sales performance
• Customer communication and professionalism
• Ability to meet individual and team goals

Growth Opportunities

Successful Sales Representatives may have opportunities to advance into positions such as:

• Senior Sales Representative
• Sales Team Lead
• Business Development Representative
• Account Executive
• Client Success Representative
• Sales Manager
• Business Development Manager

Compensation

$12–$18 per hour, depending on experience, qualifications, and performance.Additional performance-based incentives or bonuses may be available based on company policy and sales results.

Why Join Impact Directors?

This position provides an opportunity to develop practical experience in sales, CRM management, business development, client communication, lead generation, and international programs and conferences while working in a professional team environment.

Pay: $12.00 - $18.00 per hour

Work Location: In person