Sales Representative

About the role

The Sales Representative is responsible for assisting the sales team in handling customer enquiries, understanding customer requirements, preparing and replying to customer communications, following up on quotations and orders, and coordinating delivery schedules. The role acts as a key contact between customers and internal departments to ensure customer requests are properly understood, communicated, and followed through until order completion.

Key responsibilities

• Assist the sales team in communicating with existing and potential customers via email, phone, WhatsApp, and other communication channels
• Handle customer enquiries and reply to customer emails promptly and professionally
• Understand customer requirements and clarify any unclear information, including product/part number, specification, quantity, required delivery date, technical requirements, and shipping requirements
• Communicate customer requirements clearly to relevant internal departments including Sales, Purchasing, Engineering, Production, and Logistics
• Assist in preparing quotations based on customer requirements and send quotations and relevant documents to customers
• Follow up with customers on submitted quotations and pending Purchase Orders
• Check customer Purchase Orders against quotations and agreed requirements to ensure order information is correct
• Coordinate internally to ensure customer orders are processed correctly and update customer order status in the ERP system
• Monitor delivery schedules for customer orders and coordinate with Purchasing, Production, Warehouse, and Logistics on expected completion and delivery dates
• Maintain proper records of customer enquiries, quotations, Purchase Orders, and communications, and update customer and sales information in the ERP system

About you

• Ability to gather complete information on customer requirements
• Proficiency in handling customer communications via multiple channels
• Capability to coordinate with multiple internal departments
• Experience with ERP systems or internal tracking systems
• Ability to maintain accurate records and documentation
• Professional customer service skills