Sales Representative

About the role

Sales Representative is responsible for engaging potential and existing customers who inquire through walk-ins, calls, online platforms, or social media. This role represents the front line of the company's sales and service team, ensuring that every interaction reflects the brand's luxury standards. The role provides accurate product information, answers inquiries with warmth and professionalism, and closes sales while ensuring the highest level of customer satisfaction.

Key responsibilities

• Respond promptly to all customer inquiries received via showroom visits, phone calls, website chats, SMS, and social media
• Provide courteous, knowledgeable, and tailored responses that match the client's interests and needs
• Listen actively to customer requirements and match them with appropriate product options
• Present jewelry pieces with elegance, accuracy, and confidence—highlighting quality, design, materials, and craftsmanship
• Recommend complementary products or services (e.g., custom engraving, matching sets)
• Use upselling and cross-selling strategies to maximize basket size and enhance client satisfaction
• Prepare sales quotations, sales orders, and invoices in coordination with the Inventory and Finance teams
• Capture complete and accurate customer information in the CRM or order tracking system
• Build long-term relationships with clients through consistent follow-ups, service reminders, and personalized communication
• Meet or exceed individual sales quotas and conversion metrics

About you

• Vocational or High School Graduate
• 1–3 years of experience in customer-facing roles, preferably in retail, jewelry, or luxury products
• Excellent communication and interpersonal skills, both verbal and written
• Familiarity with basic sales documentation, order processing, and CRM tools
• Good product presentation skills and the ability to explain specifications clearly
• Tech-savvy with the ability to handle online inquiries and multi-channel communication