Sales Representative

Rochester, NY

Full-Time

$45,000 Base Salary + 7% Commission

Monroe Floor Resurfacing is a growing hardwood flooring company serving Rochester and the surrounding areas. We are looking for a highly organized, professional, and sales-driven individual to take ownership of our customer communication, scheduling, estimating, and sales process.

This is a unique position combining office management, customer service, estimating, and sales.

You will be the primary point of contact for our customers—from the first phone call through the estimate, follow-up, scheduling, and sale.

There is no cold calling. We generate the leads. Your job is to respond quickly, provide an excellent customer experience, stay organized, and turn qualified opportunities into booked projects.

What You’ll Be Doing

• Answer incoming phone calls, texts, emails, and customer inquiries
• Respond to new leads quickly and professionally
• Qualify prospective customers and gather project information
• Schedule estimates and manage the company calendar
• Conduct in-home estimates and measurements
• Learn our hardwood flooring services, products, and processes
• Explain service options and make appropriate recommendations to homeowners
• Prepare and send estimates and proposals
• Consistently follow up with prospective customers
• Close projects and collect required deposits
• Coordinate project scheduling with customers and our production crews
• Maintain communication with customers before their projects begin
• Handle routine customer-service and scheduling issues
• Keep customer records, estimates, and job information organized
• Work directly with the owner on pricing, scheduling, and sales strategy
• Help keep our crews consistently scheduled with profitable work

Who We’re Looking For

We’re looking for someone who is confident talking to people and extremely organized.

You should be comfortable taking ownership of your responsibilities without needing constant supervision. On any given day, you may be answering phones, scheduling projects, following up on estimates, meeting homeowners, and closing projects.

The right person will be:

• Professional and personable
• Highly organized
• Reliable and accountable
• Comfortable speaking with homeowners
• Confident in a sales environment
• Strong at following up and staying on top of leads
• Comfortable using a phone, computer, calendar, CRM, and estimating software
• Able to manage multiple customers and projects simultaneously
• Motivated by performance-based compensation

Previous sales, estimating, construction, flooring, home-improvement, or office-management experience is preferred, but hardwood flooring experience is not required. We can teach the technical side of the business to the right person.

Compensation

$45,000 guaranteed annual base salary + 7% commission on personally sold and collected revenue.

This position has significant earning potential.

For example, $500,000 in annual collected sales would generate $35,000 in commission, resulting in $80,000 total annual compensation before any additional incentives.

We are willing to pay very well for someone who can successfully manage the customer-facing side of the business while consistently converting qualified leads into profitable projects.

About Monroe Floor Resurfacing

We specialize in professional hardwood floor refinishing, restoration, installation, staining, and premium finishing systems throughout the Rochester area.

We take our workmanship and customer experience seriously and are looking for someone who wants to grow with the company rather than simply fill a position.

For the right person, this can become a highly compensated and important long-term role within Monroe Floor Resurfacing.

Pay: $40,000.00 - $125,000.00 per year

Work Location: On the road