sales representative

Enrollment & Admissions Responsibilities

Complete enrollment targets assigned by the Centre Manager, including:

market research and information collection, execution of external partnerships, implementation of monthly enrollment plans, and participation in enrollment-related training and assessments

Provide administrative and operational support related to admissions, including:

follow-up on class renewals, transfers, and school changes; assistance with refund processes; support for parent meetings; coordination of class scheduling; monitoring trial conversion rates and student attrition rates; and handling relevant data collection and analysis

Customer Service & Parent Communication Responsibilities

Sales Consultants are required to undertake the following customer service and communication duties:

Respond to daily parent enquiries (e.g. class schedules, leave applications, make-up lessons, etc.)

Conduct follow-ups and feedback communication after trial classes

Maintain regular communication with parents to understand students’ learning progress

Assist teachers in conveying learning feedback and recommendations to parents

Provide renewal reminders and discuss students’ learning plans

Handle general parent enquiries and coordination matters

Assist in managing parent complaints, including recording incidents, reporting cases, and proper documentation/filing