Sales Representative

The Sales Representative is responsible for generating new business, developing and maintaining strong customer relationships, promoting the Company’s services, and achieving established sales targets.

The role requires proactive customer engagement through telephone calls, emails, in-person meetings, business visits, networking, and other sales activities. The Sales Representative will identify prospective customers, understand their shipping and logistics needs, recommend appropriate solutions, prepare and follow up on quotations, and work closely with internal teams to ensure a high level of customer satisfaction.

Key Responsibilities

• Identify, prospect, and actively pursue new business opportunities through sales calls, customer visits, referrals, networking, market research, and other approved sales activities.
• Develop and maintain strong relationships with new, existing, and prospective customers to generate new business, encourage repeat business, and support customer retention.
• Assess customer needs and recommend appropriate shipping, freight, logistics, and related Company services.
• Prepare accurate quotations and conduct timely and consistent follow-up to convert inquiries and opportunities into sales.
• Identify opportunities to upsell and cross-sell Company services and increase business from existing customer accounts.
• Maintain an active sales pipeline and accurate, up-to-date records of prospects, customer activity, quotations, follow-ups, and opportunities within the Company’s CRM and other internal systems.
• Conduct regular customer visits and maintain ongoing communication with customers to identify upcoming shipping needs, additional business opportunities, and areas requiring sales attention.
• Coordinate with Operations, Documentation, Logistics, and Customer Service teams to ensure customer requirements are effectively communicated and services are delivered as expected.
• Assist with resolving customer concerns and follow up to ensure satisfactory resolution and continued customer relationships.
• Maintain a thorough working knowledge of the Company’s services, schedules, rates, procedures, routes, and service capabilities.
• Participate in promotional activities, customer outreach campaigns, networking events, trade events, and other business-development initiatives as required.
• Provide Management with regular sales activity reports and feedback regarding customer needs, market trends, competitor activity, sales opportunities, and pipeline development.
• Meet or exceed established sales targets, cargo-volume targets, and other key performance indicators.
• Represent the Company professionally, maintain a high standard of customer service, and perform other sales and business-development duties as reasonably assigned.

Qualifications & Experience

• Associate’s or Bachelor’s Degree in Business, Marketing, Logistics, Sales, or a related field is preferred.
• 2-3 years of experience in sales, business development, customer service, or a related role.
• Previous experience within shipping, freight forwarding, transportation, logistics, or a related industry is preferred.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Experience using CRM or sales-management software is considered an asset.
• Valid driver’s license and the ability to travel locally to meet customers, where required.

Skills & Competencies

• Excellent communication, sales, negotiation, and relationship-building skills.
• Confident, professional, and customer-focused.
• Self-motivated, proactive, and results-driven with strong follow-up and closing skills.
• Ability to identify customer needs and recommend appropriate solutions.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Strong attention to detail, problem-solving, and decision-making skills.
• Ability to work independently and effectively as part of a team.
• Professional appearance, demeanor, and work ethic.