Sales Representative

Company Description Dignity Memorial is North America’s largest provider of funeral, cremation, and cemetery services, supporting more than 300,000 families each year with compassionate and professional care. Through a network of over 2,000 providers across the United States and Canada, the organization is known for quality, value, and exceptional customer service. Dignity Memorial focuses on thoughtful, personalized arrangements that reflect the uniqueness of each life. Team members share a commitment to helping families create meaningful tributes and honoring the stories of those they love.

Role Description This is a full-time hybrid Sales Representative role based in Las Vegas, NV, with some work-from-home flexibility. The Sales Representative will guide individuals and families through pre-need and at-need planning for funeral, cremation, and cemetery services, providing clear information and compassionate support. Day-to-day responsibilities include meeting with clients in person and virtually, conducting needs assessments, presenting appropriate products and services, and following up to build long-term relationships. The role involves managing a sales pipeline, attending community events or information sessions, and collaborating with location staff to ensure seamless service delivery. The Sales Representative is also expected to maintain accurate records, meet sales goals in an ethical and compliant manner, and uphold Dignity Memorial’s standards of professionalism and care.

Qualifications

• Strong consultative sales and customer service skills, with the ability to build trust and maintain relationships in sensitive, emotionally complex situations.
• Excellent communication skills, including active listening, clear verbal and written communication, and the ability to explain options and processes in a respectful, easy-to-understand way.
• Solid organizational and time-management skills, including managing a sales pipeline, prioritizing appointments, and maintaining accurate documentation.
• Comfort with hybrid work, including proficiency with common office software, CRM tools, and virtual meeting platforms.
• High level of integrity, professionalism, and resilience, with a commitment to ethical sales practices and compassionate service.
• Ability to work both independently and collaboratively with location and regional teams to achieve shared goals.
• Prior sales experience in services, insurance, real estate, or related fields is preferred; experience in funeral, cremation, or cemetery services is a plus but not required.
• High school diploma or equivalent required; post-secondary education in business, communications, or a related field is an asset.
• Availability to work some evenings and weekends as needed, and reliable transportation for local client visits and community events.