Sales Representative - Customer Service

Under the supervision of the Sales Development Manager, the Customer Services Sales Representative is responsible for utilizing our CRM system to identify and generate sales leads for our Outside Sales Representative.

Duties/Responsibilities:

• Develops new sales opportunities using outbound cold calls, emails, and lead follow-ups.
• Communicates with customers to understand their needs and requirements to identify sales opportunities.
• Answers customer questions, resolving their concerns and providing additional information via calls and emails.
• Works with Sales Representatives on sales leads and follow-ups.
• Maintains and improves database prospects.
• Keeps up to date with company products and services.
• Upsells products and services.
• Other duties as assigned.

Required Skills/Abilities:

• Excellent customer service skills.
• Excellent verbal communications and active listening skills.
• Patience, time management skills and the ability to prioritize tasks.
• Ability to work independently and as part of a team.
• Attention to detail related to sales data and product information.

Education and Experience:

• High school diploma or equivalent required.
• Associates or Bachelor’s degree in Business Development preferred.
• Prior sales/customer service experience required.
• Experience with MS Office Suite preferred.

Physical Requirements:

• Ability to work on computer/tablet 6+ hours a day,
• Prolonged periods of sitting at a desk and working on a computer