Sales Representative - Inbound

Sales Representative - Contact Centre - Travel Insurance

Join our award-winning team at PassportCard, the only travel insurance provider with instant payouts for common claims. We offer a unique value proposition in the Australian market, paying claims on the spot while customers are travelling!

What we offer:

• No cold calling !
• Competitive Salary + STI up to 10% of Base Salary + Super
• 40% of Travel Insurance – for you and your family
• Fully paid training, including RG146 certification
• Great company culture
• Multi award-winning company
• North Sydney office with amazing views
• Employee experience program
• Paid birthday leave and much more!

About the role

Purpose of this Role

• Be the first point of contact for all sales enquiries from potential and existing customers

• Providing PassportCard’s insurance products to travellers, selling policies and growing our customer database – with the best product on the market!

• Provide an outstanding customer experience through every interaction

• Work as part of a high functioning and multi-skilled team who celebrate each other's successes

• Meet KPI's and adhere to PassportCard’s guidelines, procedures and quality standards

• Liaise with the Medical Assessors team regarding pre-existing conditions

• Please note: this is an office-based position

About you

What we are looking for:

• Previous sales experience as a contact centre agent or transferable skills

• Target-oriented with proven examples and track record of meeting and/or exceeding KPIs in sales and maintaining a positive experience for the customer

• Taking inbound calls and leads and confidently communicate with a diverse group of people

• A good knowledge and understanding of insurance products and of the Australian travel insurance market is a plus!

• A real team player who is serious about their career growth

• Highly motivated, positive and driven attitude to exceed targets and KPIs

• An outstanding customer-centric approach

• Excellent verbal communication skills; able to demonstrate patience and enthusiasm

• A mindset which is supportive and allows you to ‘walk in our customers’ shoes'

• An ability and willingness to learn and take initiative

• A reliable and punctual team player

• Computer savvy and willingness to become a product expert

More about us

PassportCard is the world’s first travel insurance solution with instant payouts. We offer a dynamic and fun work environment where motivated, creative, and driven people make a difference. We foster a culture of leadership, empowering staff to make a positive impact. Our employee-centric approach ensures that when our employees' needs are met, they, in turn, meet the needs of our customers and partners.

If this role excites you as much as it does us, apply today with your cover letter and up-to-date CV!