Sales Representative Inside Sales

该职位来源于猎聘 Job Requirements

1、Bachelor degree at least and prefer to have major in Business and/or Life Sciences, Chemistry, Pharmacy

2、1–3 years of experience in inside sales, customer service, or account management — experience in the pharmaceutical, medical device, or specialty glass/packaging industry is a strong plus

3、Familiarity with CRM tools; Proficiency in Chinese (Mandarin) — both written and spoken; working-level English for internal communication

Major Duties Account Management – Existing Small & Mid-Sized Customers

• Serve as the primary point of contact for a portfolio of small-volume, recurring customers
• Handle day-to-day commercial inquiries including lead time checks, order status updates, product availability, and pricing
• Create and process purchase orders (POs) accurately and in a timely manner in coordination with internal logistics and supply chain teams
• Respond promptly to routine customer questions regarding product specifications, documentation, and delivery
• Maintain up-to-date records of all customer interactions and transactions in the CRM system
• Ensure high levels of customer satisfaction through proactive communication and reliable follow-through Customer Re-engagement
• Systematically review the existing customer database to identify accounts with no recent purchasing activity
• Research and identify the right contacts within dormant accounts (e.g., procurement managers, R&D, or supply chain leads
• Conduct structured outreach (email, phone, LinkedIn) to re-establish relationships and assess current or upcoming demand
• Qualify opportunities and escalate high-potential accounts to the Area Sales Manager as appropriate New Business Development & Prospecting
• Identify and research potential new customers in the pharmaceutical and biotech space within the assigned territory (China)
• Build prospect lists through market research, industry databases, trade publications, and online tools
• Conduct cold calls and cold email campaigns to introduce SCHOTT Pharma's product portfolio and generate new sales leads
• Qualify leads based on product fit, purchasing potential, and timeline
• Schedule meetings or calls between qualified prospects and the Area Sales Manager where necessary
• Track and report prospecting activities and pipeline progress regularly