Sales Representative | B2B - Makati Concentrix

We are seeking a motivated, detail-oriented Sales Representative will manage renewals, retention, and customer success services (CSS) for Business-to-business (B2B) expansion. In this role, you will play a critical part in maintaining and expanding customer relationships while ensuring long-term partnership success.

• Job Title: Specialist, Sales Renewals
• Location: Salcedo, Makati City
• Work Set-up: 6 months onsite, transitioning to a Hybrid set-up after
• Shift: Night Shift
• Recruitment Process: Fully Virtual
• Target Start Date: Can start within 2 weeks

Key Responsibilities:

• Renewals & Retention: Manage and execute timely renewal processes for existing accounts.
• Customer Success Services (CSS): Partner with clients to understand their needs and deliver experience-enhancing solutions.
• Account Management: Build and maintain strong, long-lasting relationships with medium enterprise clients.
• Sales Strategies: Develop strategic plans to hit sales targets and expand the customer base within existing accounts.
• Cross-Functional Collaboration: Coordinate with sales, product, and customer success teams for seamless service delivery.
• Reporting & Analysis: Track renewal performance metrics, identify trends, and make data-driven decisions. [1, 2, 3, 4]

Requirements:

• Minimum of 1 year of outbound sales experience.

• High school graduate (Bachelor's degree is not required).

• Excellent communication and negotiation skills.

• Willing to work night shifts and amenable to work in Makati.