Sales Representative - Phone based

About us

For over 80 years, our leadership programs, short courses and events have offered industry-leading learning, networking and workforce solutions to support lifelong growth for business and individuals.

At IML we support managers and leaders throughout their journey to create intentional leaders, better managers and leaders for a better society.

About the role

The Client Services Advisor is a fast-paced telephone sales role. You'll be picking up the phone and connecting with both businesses and current and future management professionals to promote our range of Management and Leadership development solutions.

You'll be engaging in Business Development and Account Management activity, working with a portfolio of clients and campaigns that drive inbound enquiries. You will uncover and develop new opportunities to support the leadership development growth of individuals and our corporate members.

What You’ll Be Doing

• Making daily outbound calls to new clients and existing client base.
• Starting real conversations and identifying business needs.
• Building strong relationships with clients, identifying and mapping requirements and recommending appropriate learning and development solutions.
• Learning how to run discovery calls and present L&D solutions
• Managing your CRM pipeline and staying organised
• Working toward clear activity and performance targets

Who We’re Looking For

We care more about mindset than background. You’ll likely be someone who:

• Wants a long-term career in sales, not just a short-term job

• Is motivated by growth, challenge, and earning potential

• Learns quickly and applies feedback

• Stays resilient when things get tough

• Is proactive, curious, and willing to put in the work

• Has a record of strong sales performance

• You are a rising star with high energy, strong tele-sales experience, ability to hit your numbers, and an interest in career progression.

• Strong solution selling, business development skills and experience in CRM - we use Salesforce.

• A record of success based on great conversations, strong discovery and consulting.

• Excellent time management and organisational skills with attention to detail and the ability to multi-task and remain calm under pressure.

What we offer

• Training to develop your potential with plenty of opportunities to shine
• Commissions - an uncapped incentive program
• Membership of IML and opportunities for formal training to develop your career