Sales Service Agent

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. Are you passionate about customer service and creating exceptional guest experiences? We are looking for a Sales Service Agent to join our Sales & Marketing team. In this role, you will be responsible for delivering outstanding customer service, supporting guests and owners throughout their stay, and generating qualified opportunities for our sales team. As a key point of contact, you will represent our brand with professionalism, integrity, and a customer-focused approach while contributing to the achievement of team objectives. Key Responsibilities Conduct pre-arrival calls to guests, providing information and assistance prior to their stay. Deliver exceptional customer service by responding to inquiries, resolving issues, and handling complaints effectively. Support owners and guests with membership-related questions, bookings, and general requests. Provide accurate information about products, services, and promotional programs. Qualify prospective clients and explain promotional terms and conditions in a professional and diplomatic manner. Coordinate guest appointments and arrival times with the Sales Centre and Front Desk teams. Ensure all client issues are followed up and resolved in a timely and satisfactory manner. Deliver welcome packages to owners and ensure a positive arrival experience. Generate qualified prospects for sales presentations through professional communication and relationship-building. Develop and maintain client referrals from both new and existing owners. Follow up on sales leads provided by management, as well as self-generated opportunities. Collaborate closely with colleagues across departments to deliver an exceptional customer experience. Stay informed about company products, services, and industry developments. Meet and exceed performance targets established by the Sales & Marketing leadership team. Requirements Fluent English or German is essential. Additional languages will be considered an advantage. Previous experience in customer service, hospitality, sales, or a related field is preferred. Excellent communication and interpersonal skills. Strong customer service orientation and problem-solving abilities. Good organizational skills and attention to detail. Positive, professional, and proactive attitude. Ability to work effectively both independently and as part of a team. What We Offer Opportunity to join a well-established resort environment. Dynamic and international team. Career development opportunities. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.