Sales Service Representative

Job Summary Receive and process customer orders, inquiries, and/or complaints covering items or products ordered. Maintain an ongoing relationship with select customers and sales staff. Use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. Typically requires analysis, judgment, and sensitivity to customer needs, as well as demonstration of high-level product and process knowledge.

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.

Taste: Crafting unique, technology-enabled flavor designs that define the identity of food and beverage brands, shape trends in flavor building and fuel market success.

The role is based in Qingpu, Shanghai, On-site. Be part of a proactive, passionate, solution-oriented team where together we can achieve greatness and make a real impact.

Where You’ll Make a Difference

• Support Sales in achieving targets by removing execution barriers across sampling, ordering, delivery, and after‑sales stages.
• Act as a sales enabler for customers, ensuring inquiries, samples, and orders move quickly and accurately through internal systems.
• Manage sample coordination to support sales conversion, including collecting clear customer application requirements.
• Coordinate closely with Principal sales and technical teams to ensure timely sample preparation and availability.
• Follow up on customer trials with Sales to drive conversion from sampling to commercial orders.
• Support order execution to secure revenue realization through accurate order entry, confirmation, and close coordination with distributor customer service and logistics teams to ensure on‑time delivery.
• Proactively monitor and follow up on at‑risk orders, and support Sales in resolving customer issues by handling first‑level delivery or documentation problems and escalating quality or technical issues promptly with clear facts.
• Maintain proactive customer communication and structured records of samples, orders, issues, and resolutions to protect customer trust, enable repeat business, and improve sales pipeline visibility.

What Makes You the Right Fit

• Bachelor’s degree or above in a relevant discipline.
• Strong written communication skills in English and Chinese.
• Strong verbal communication and stakeholder coordination skills.
• Solid proficiency in Excel and strong understanding of system logic.
• Ability to work accurately with data and operational details.
• Strong analytical skills with the ability to identify issues and patterns.
• Good quantitative skills to support decision‑making and reporting.

How Would You Stand Out?

• Strong job knowledge with solid problem‑solving ability, a results‑driven mindset, and the capability to work effectively in a team environment.
• High customer orientation with strong interpersonal and communication skills, combined with a continuous improvement mindset.
• Good working knowledge of SAP systems, with experience in forecasting and statistical tools and the ability to analyze and interpret data for decision‑making.

Why Choose Us?

• Full‑paid statutory social insurance in accordance with local regulations.
• Annual leave and paid sick leave offered each year.
• Lunch reimbursement provided as part of employee benefits.
• Clear and comprehensive career development and promotion pathway.
• Free company shuttle bus for convenient commuting.
• Strong emphasis on work‑life balance and sustainable ways of working.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more