Sales Specialist

Reports to: Sales Manager

Location: Brooke, Norwich

Work Pattern: Monday to Friday

Hours: 9am to 5pm with 30 minute lunch break (37.5 hours)

About Tuin UK

At Tuin UK, we believe great outdoor living shouldn’t come with a premium price tag. We offer one of the UK’s widest ranges of garden buildings, combining excellent value for money with honest advice and a straightforward approach. We serve customers nationwide through our website and our showsite on the outskirts of Norwich.

As part of the international Tuindeco Group, we’re growing our business and investing in our people. We believe in ownership over hierarchy, giving people the freedom to make a real impact.

Purpose of the Role

Your mission is simple: convert enquiries into sales and help grow Tuin UK.

You’ll take ownership of every opportunity, from the first customer contact through to closing the sale, while building long-term customer relationships built on honest advice and genuine product knowledge.

Why Join Us?

• Be part of a growing international business.
• Make a real commercial impact.
• Take ownership and make decisions.
• Build your career in sales.

Key Responsibilities

• Convert inbound enquiries into sales across phone, email and the showsite.
• Proactively follow up every quotation until it is won or closed.
• Generate new business through outbound activity.
• Maximise conversion rate and average order value.
• Maintain an accurate, up-to-date CRM pipeline.
• Build lasting customer relationships that drive repeat business and recommendations.

What We’re Looking For

We’re looking for attitude more than experience. You are:

• Commercially driven.
• Proactive.
• Confident speaking to customers, including making outbound calls.
• Comfortable working with KPIs and targets.
• Organised and disciplined, with strong attention to detail.
• Resilient and adaptable.
• Eager to learn - confident with CRM systems and Google Workspace, or quick to pick them up.

Training & Development

No product knowledge? No problem.

We’ll provide full product and systems training, together with ongoing coaching through onboarding, probation and beyond. We hire for attitude and ambition - we’ll help you develop the knowledge to succeed.

What Success Looks Like

Your performance will be measured on:

• Sales revenue.
• Conversion rate.
• Quote follow-up.
• Outbound activity.
• Average order value.
• CRM discipline.

What We Offer

• Competitive salary.
• 20 days holiday, rising to 28 days plus bank holidays on completion of probation.
• Full sales and product training.
• Flexibility to work from home on occasion.
• Ongoing coaching and development.
• A collaborative culture where ownership is valued.

Pay: £27,000.00 per year

Benefits:

• Casual dress
• Company pension
• Employee discount
• Free parking
• On-site parking
• Sick pay
• Work from home

Work Location: In person