Sales Specialist

Job Summary
We are seeking a motivated and customer-focused Sales Associate to join our retail team. The ideal candidate will excel in providing exceptional customer service, demonstrating product knowledge, and helping other sales team members.

Customer Service Agent Duties and Responsibilities

• Maintain updated knowledge of all company products and services to provide adequate education to customers.
• Provide information and instructions about relevant products and services.
• Make product and service suggestions to meet the customer’s specific needs.
• Field incoming phone calls and respond to phone messages from customers.
• Promptly respond to customer questions submitted via email or our website.
• Answer customer questions and provide information to resolve any issues.
• Process orders and returns.
• Obtain necessary information from customers to adequately follow up.
• Document important customer information for future reference
• Collect and record customer feedback and information and share that with appropriate departments and team members.
• Generate interest in new products or services and connect customers with salespeople when required.
• Foster and maintain relationships with customers to improve our retention rate.

Customer Service Agent Requirements and Qualifications

• Excellent written and verbal communication skills
• Ability to foster and maintain relationships.
• Organizational skills with the ability to manage numerous projects and priorities at once.
• Positive and service-oriented attitude
• Ability to thrive in a fast-paced and sometimes high-pressure environment.
• Basic computer skills and excellent phone disposition
• Willingness to work independently or as part of a team.

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person